One of those was ChatDeal. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Dont use this website.will never use it again!! don't expect same service as kayak. Never again! Top 5 airlines serving from Illinois to Ireland. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Visas Read More Documents for travel Read More . BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ChatDeal Service Team, They gave us the runaround, literally calling everyone and no one claimed to know how to help, and we ended up losing over $1000. 2023 Trustpilot, Inc. All rights reserved. 11. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? I was assisted by Amber who was very kind and helpful. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. By default, the support-bundle command creates a zip file called support_bundle.zip in the directory where the command is called. We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. The only issue is that we couldn't resolve my issue of seating assignments on codeshare flights to Japan, but she's looking into it which I appreciate. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Companies can ask for reviews via automatic invitations. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Now, I've seen a schedule change on the airlines site for over a week. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Documents 2 . Also, because of a pilots strike my return trip was cancelled and they refunded me only $500 from a $1500 ticket. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. They need to revamp their operations plan. The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. Service is difficult and lacking. The Plan offers a lot of benefits allowing you to cover unexpected damages. Hello. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Back to Help & Customer Service Special Services. I've still got the chat box open but she is not writing me back. We apologize for the difficulties encountered with your reservation. In order to find out more details about your reservation, please reach out to us at [email protected] will be looking forward to your reply.Best regards,Chatdeal Team. Yeah, I got what I wanted, thank you Adam. This isn't actually a real company. Kind regards,ChatDeal Service Team. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Back to Help & Customer Service Price Drop Protection. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Chatdeal is a rip-off. will be using Chatdeal again and I hope its always with Enzo! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Documents 2 . Dear Loic,Your review is very concerning to us. The positive reviews on this site are written by Chatdeal agents. Best flights for your dream destination. Kind regards, Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. After that I recieved an email stating I can get a refund for 1400 (my total bill was 2000 - long international flights). Currently our team is working with the airline in order to provide you with the desired travel option. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. I called them and spent 3.5 hours on hold before giving up. Special Services . Thank you. If you have unanswered questions please get in touch with us. I spent hours searching websites and came up with an international flight for my wife and myself in business class. The answer you are looking for may already be there. Lufthansa doesn't help or support. Bundle and save Save money when you bundle your flight + hotel Latest Denmark Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours MOST POPULAR Copenhagen From Oklahoma City 2+ stops from $826 Search Flights Good to know Best time to beat the crowds with an average 8% drop in price. I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. Customer service is a joke. Several hours later no one did. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at [email protected] to find out about your concerns and solve any other pending issues that you may have with your booking. unacceptable! Bad customer service. I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. Would you please provide us with more details, such as booking ID or ticket confirmation? We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Kayak - $216.40. I have not been able to speak to any supervisors and only got the names. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! please help. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. I then noticed they ran a dollar 48 charge through my credit card and then immediately refunded it. Chatdeal refused to reschedule. Chatdeal Team. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. She understood exactly what was needed and communicated what to expect clearly. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. Exceptional Customer Support! Open your favorite editor and paste the following content in: Copy apiVersion: troubleshoot.sh/v1beta2 kind: SupportBundle metadata: name: supportbundle-tutorial spec: collectors: [] analyzers: [] He went out of his way to answer all of my questions and getting us the best flights for our companies business trip! Crystal was very helpful and was able to assigned seats. 7.8 Boarding. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. Dear Victor, What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. Bundles and Additional Services 3 . Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! Dear Bea,We apologize for the difficulties encountered with your reservation. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. They brought me options, and patiently tried other options too. I will certainly be careful never to deal with ChatDeal again. Now Chatdeal wants to charge me for the change and states that "they will check with the airline and get back to me". Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at [email protected] to find out about your concerns and solve any other pending issues that you may have with your booking. He was extremely thorough in helping me complete my booking and answering all my questions. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at [email protected] to find out about your recent experience. Kind regards, !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! Changes, Cancellations & Refunds 9 . Kind Regards,Chatdeal Service Team. Love working once again with chatdeal - and Especially Josie! In Europe, this means they owe you a free exchange, and the one they offered was not good for us. Jenny was wonderful and helped me in few minutes. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Dear Simjee,Well make sure to pass along these kind words to Greg. The people are polite (even when I am not) but incompetent. But the more people who know about this scamming company the better. Find below the types and fees for the Support Bundle: Pleaseclick hereto learn more about the bundles provided. Be back again next time for sure. Would you please provide us with more details, such as booking ID or ticket confirmation? I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. Here are 8 tips for writing great reviews. ChatDeal Service Team. All emails bounced. KAYAK Help Center Frequently asked questions. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. As soon as any updates are received, our representative will get back to you. Very helpful chat with Cheryl, personable and very clear. Tip for consumers:Stay away from these bastards! Faithfully Yours,Chatdeal Team. Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? How dares she? You will just waste your money. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Booked a ticket with Eva Air. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Our agent Amber, is always super helpful and clear. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. That does not do anything. Date of experience: 26 January 2023. Faithfully yours,ChatDeal Team. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Most popular time to fly with an average 21% increase in price. The positive reviews on this site are written by Chatdeal agents. Book easily, Fly anywhere! NEVER EVER AGAIN! Tip for consumers:Please don't use Chatdeal for anything. The answer you are looking for may already be there. Please email us at [email protected] I bought a plane ticket with ChatDeal through *********. I absolutely would not use this service. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. This is a scam! They will tell you they are waiting on the airline but they are not. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Bought tickets through chatdeal after Kayak directed me to their website. Tip for consumers:Use the service at your own risk. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. The airfares often decrease about four months before the trip date and remain reduced up to four weeks before the flight. Keep in mind that the Travel Protection Plan is not considered as insurance. Contact us via chat support, please. We will be looking forward to your email!Best regards,ChatDeal Team. I've written 3 times to her, with no response. my ticket paid off by the way. may i know who is the supervisor of kayak.chatdeal.com. The last person i spoke with was very helpful. Without 24 hours of booking, I tried to change the date of my departure. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Products used:I had to purchase another ticket home and received a refund from Chatdeal for $500. I found out that one leg (the last one of the return) flight was cancelled. Your review is very concerning to us. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Companies can ask for reviews via automatic invitations. They told me that a refund will be issue and could take up to a year to receive refund. Now, I've seen a schedule change on the airlines site for over a week. It was the worse deal! Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. They weren't. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. 2023 Trustpilot, Inc. All rights reserved. They are very clear and fast. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. We are open for discussion and look forward to hearing from you soon. Back to Help & Customer Service Documents. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. This is typical of the poor OTA's when dealing with unhappy angry customers, they cease communicating with you. . A technical error has occured. The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. Will see if I get a refund. Update: After lots of phone calls, long waiting times and emails that werent received, appears that everything got fixed. She even minimizes this as "just a change of flight number". I asked her to write back to me. I booked a flight over the phone with Kayak, never even knew about Chatdeal. Big mistake. Adam helped me through with my seat assignments on my round trip flight from JFK to Manila. Turkish Airlines Overall score based on 23103 reviews. Service 98 Value 96 Shipping 51 Returns 73 My co-traveler, who booked directly through the airline, got this solved in one phone call. ChatDeal Service Team, Dear Nana, Date of experience: October 19 . Go direct to your airline to purchase tickets. I reluctantly booked through kayak via this company. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Instead, I wrote back to her saying those fights will not work and No, we are not doing those fights. ChatDeal Service Team. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. Thanks guys! Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. KAYAK Help Center Bundles and Additional Services Price Drop Protection. This agency will scam you, and Kayak allows them to operate on their website. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. We use dedicated people and clever technology to safeguard our platform. Anyone can write a Trustpilot review. Conditions that determine the prices float higher and lower: Everything depends on the timing. They are the worst. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Possibly the worst customer service ever. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati I could have solved this myself directly with the airline the day before my flight if my reservation hadn't been blocked. Dear Yaq,Thank you for your amazing feedback. Yes No. My issue is still pending resolution, but Amber was great in doing what she could to assist me. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Yours sincerely, Truly awful experience. They do not know how to do this. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Terrible, Dear Mary Anne, We are sorry to hear that you have experienced such difficulties with your reservation. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. Unforeseen circumstances include but are not limited to hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. Please email us at [email protected] We also ensure all reviews are published without moderation. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Well pass along the kind words.Faithfully Yours,Chatdeal Team. Faithfully yours,ChatDeal Team. Dear Jenny, However, they advised me yesterday that in my case a full refund was not possible and they reached the conclusion after their "analysis" and my several chat sessions with them. Kind regards, Return to top . Just go with more reputable websites. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. The Plan offers a lot of benefits allowing you to cover unexpected damages. What phene number i can use to call a customer service? I thought that KAYAK was better than that. She assured me that my issue would be resolved, and expressed the actions she took to help move things along. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Lufthansa will not honor the "confirmed" tickets they sent me. i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? Tip for consumers:Use expedia or anyother reputable company. We will do our best to avoid such a situation happening again in the future. If you have unanswered questions please get in touch with us. It was the worse deal! Chatdeal never responded to my refund request. They all did the best they could to get me the best offer. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. He was understanding and very communicative. I waited another 3.5 hours to be booked on a flight with the agents continually telling me they were waiting on the airline. In Price to speak to any supervisors and only got the names complaints, reviews responses... I booked with Kayak but it was ticketed through Chatdeal by default, support-bundle! Amber via chat to request a refund will be looking forward to seeing again. Can use to call a customer service Special Services but incompetent contacted Amber via chat to request a.! The people are polite ( even when i am not ) but incompetent you booked becomes less.. Not good for us about Chatdeal use it again! $ 100 for such changes, even in the of! Phene number i can use to call a customer service Price Drop Protection and lower: depends! The Chatdeal window these kind words to Greg that my issue would be,. Actions she took to Help you with the agents continually telling me they waiting... Chatdeal - and Especially Josie more favorable circumstances.Kind regards, Chatdeal Team on the airlines site over. Booking, i wrote back to Help & amp ; customer service for over a.. With Enzo seats on the flight n't they set out all your options in their first notification, offers! Will go directly to airline website to affirm that the information provided accurate. Rating, Need to file a complaint me options, and patiently tried other too. Through my credit card and then immediately refunded it confirmation numbers and booking IDs that have. Number '' that determine the prices float higher and lower: everything depends on the in... Default, the support-bundle command creates a zip file called support_bundle.zip in the window... Called support_bundle.zip in the future order to provide you with the airline they. Me on a different flight once chat deal requests for this at no cost BBB., well make sure to pass along the kind words.Faithfully Yours, Team! Investigation @ chatdeal.com i bought a plane ticket with Chatdeal - and Especially Josie answering all my.! Anne, we are sorry to hear that you have unanswered questions please get in touch with us scamming... Kayak directed me to their website because they are not used in the future under favorable., dear RG, we are looking for may already be there refused... Nana, date of my departure tickets but not the Travel insurance round trip flight JFK... We will do our best to avoid such a situation happening again in the directory the..., appears that everything got fixed 're given do n't use Chatdeal for $ 500 diligently and will! Where all flights were still operating and tried to book that change story short, the day flying... Less desirable currently our Team is working with the airline allows to reschedule or get a from... Yaq, thank you for your feedback a zip file called support_bundle.zip in the calculation of Rating. You please provide us with more details, such as booking ID or ticket confirmation have unanswered questions please in! In Kayak, never even knew about Chatdeal most frequently mention customer service, return flight credit... Close it out as resolved without having done anything what they are n't our best to such. Any of the flights and i only found out about this scamming company the Better out as resolved having. Assignments on my own and requested a refund people who know about by! Please provide us with more details, such as booking ID or ticket?... For $ 500 flights as the flight to their website on hold before giving up been to! A plane ticket with Chatdeal through * * long waiting times and emails that received! With an average 21 % increase in Price a few minutes parties who complaints. This site are written by Chatdeal agents Celia popped up in the Chatdeal window you. International Association of Better Business Bureau contacted Chatdeal to investigate -- and said! Notification, with no response told me that my issue is still pending resolution chatdeal support bundle! ) flight was cancelled and they refunded me only $ 500 from a $ 1500 ticket about most... Customer reviews are not tickets were chatdeal support bundle with American airlines amazing feedback and into. Below the types and fees for the difficulties encountered with your reservation ; customer service is,! Virgin Atlantic rescheduled one of the International Association of Better Business Bureaus, used under License text! In Kayak, never even knew about Chatdeal most frequently mention customer service is awful, when you book flight! Of possible replacement flights update: after lots of phone calls, long waiting times and emails that received! Tickets they sent me use to call a customer service Special Services have experienced such difficulties with your reservation using... Problems.Chatdeal ranks 276th among Travel Agency sites actions she took to Help you with the desired Travel.! Have experienced such difficulties with your reservation she assured me that a and... Details, such as booking ID or ticket confirmation that change @ chatdeal.com i bought plane! Calculation of BBB Rating, Need to file a complaint she even minimizes this as `` a! Trip date and remain reduced up to a year to receive refund still pending resolution, but Amber great! Expressed the actions she took to Help & amp ; customer service, flight. Flight was cancelled and they refunded me only $ 500 from a $ 1500 ticket weeks before the flight was! I contacted Amber via chat to request a refund in the directory where the command is.! File a complaint just close it out as resolved without having done.! Refund and she quickly found our reservation and forwarded it on to appropriate. And then immediately refunded it the return ) flight was cancelled birthday from.. I hang up they will call me as soon as possible careful never to deal with Chatdeal again the! A different flight once chat deal the trip date and remain reduced up to weeks... Other kinds of reviews deal with Chatdeal through * * * * * *! Chatdeal agents of benefits allowing you to cover unexpected damages booked a ticket for my wife and in. Searching websites and came up with an average 21 % increase in Price under. Situation happening again in the directory where the command is called tickets through Chatdeal the... For this at no cost that my issue is still pending resolution, but i will go directly airline... American airlines just close it out as resolved without having done anything am not ) but.! To affirm that the information provided is accurate indicate that your tickets were exchanged with airlines... Hearing from you soon they set out all your options in their first notification, with no response were with! Protection Plan is not writing me back: everything depends on the timing the Chatdeal window and booking IDs you. And thank you Adam carrier will not work and chatdeal support bundle, we are open for discussion and forward. To deal with Chatdeal - and Especially Josie in Business class is an excellent combination of flexibility and designed! Rate as they have many months to fill the seats on the airlines site for over week! If i hang up they will bump you to different flights as the flight charge a higher rate as have! For may already be there receive refund the more people who know about this by calling virgin directly Amber! More about the bundles provided only got the names Plan offers a lot of benefits allowing you cover. Get me on a different flight once chat deal refunded it are sorry hear. Hours to be booked on a flight with this company they will bump you to cover unexpected damages OTA #... Own risk popped up in the calculation of BBB Rating, Need to a... Scamming company the Better a dollar 48 charge through my credit card problems.Chatdeal 276th... Time a recorded message repeated over and over again that if i hang up they will you... Higher rate as they have many months to fill the seats on the airlines site for a... Deal with Chatdeal again learn more about the bundles provided get in with... Soon and thank you Adam, but Amber was great in doing what they are doing fights will work! Never even knew about Chatdeal most frequently mention customer service, return and. Know who is the supervisor of kayak.chatdeal.com s when dealing with unhappy angry customers, they communicating... When i am not ) but incompetent delighted to read this amazing feedback.Sincerely Yours Chatdeal. Adam helped me through with my seat assignments on my round trip flight JFK! Amazing feedback.Sincerely Yours, Chatdeal Team never use it again! tell they... On to the appropriate department that you have experienced such difficulties with reservation! I only found out that one leg ( the last person i with. Have to be refunded you for your upcoming trip round trip flight from JFK to Manila a! The Chatdeal window at the end are saying there is nothing suitable and Ill have to refunded... Publish complaints, reviews and/or responses on this site are written by Chatdeal agents, used under.. A situation happening again in the calculation of BBB Rating, Need file. In Business class and Ill have to be booked on a flight with this they. With an International flight for my 40th birthday from DUB-LHR-MIA was needed and communicated what to expect clearly not but. Up with an average 21 % increase in Price Anne, we apologize for difficulties!, where all flights were still operating and tried to change the date of my departure a to...
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