They told me to continue paying the full amount until then. I'd be keen to review this to understand why your details were connected with the other property. Let DoNotPay wait on hold for you. WebContact us | Thames Water Top of main content How can we help? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. What examples do you have of managing people in different situations? Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. Received no refund. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. Dependant on role it is an assessment centre or face to face interview with competency The circus continues - If TW vans aint blocking up the street with staff doing nothing for hours, one would ask why they cant even clear a bit of concrete from the sewer line. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. What was your latest salary? I applied online. The company seems to care most about emotional maturity and empathy in customer-facing roles. Seemed less about professionalism, more about level-headedness. Plenty of time for my questions allocated. How would you react in this situation. salary, working time, benefit, .. WebThames Water is the UK's largest water and wastewater services company Learn more Salaries Salary estimated from 1.8K employees, users, and past and present job advertisements on Indeed. Building a career is valued by Thames Water. Roleplay. Thames Water is the biggest water and sewage company in the U.K., with about 15 million consumers around London, Surrey, Thames Valley, and other areas of England. Why do you want to apply to this company? WebContinuous Improvement Lead Location: Reading (Hybrid Working) Salary: From 45,200 to 56,500 (dependant on experience). Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Is there anything you encountered turn out to be a very positive experience? Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). What do our values mean to you? While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. I applied through other source. Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. I was also given a situation to assess my knowledge. Do you have National Insurance No.? Your I have an urgent enquiry but Thames Water Customer Service has proved useless.I tried messaging online but the automatic service could not help me because it did "not understand" my request.I also left a message on WhatsApp but there's no sign of a reply. Both surveyors said its an issue and needs sorting. The process took 3 weeks. WebBeckton Sewage Treatment Works. Does the working shift pattern fit for you? The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. How would you cope with keeping up with college and performing to high standard in the role? What is the consideration when you apply for a job/ company? Be the first to find this interview helpful. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. Thanks. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. What kind of passport you're having? Browse questions (2) Ask a question. To be successful, try taking some practice tests online to make yourself more familiar with them. Hi, I'm sorry you've had a recurring problem with your drain blocking. Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. Avoid this god awful company. Interview. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs See how you can relate certain parts of your degree to the job specification. The process took 1 week. It's also concerning to read that there's been confusion around our priority service register and whether or not you've been added to it. The process took 2 weeks. Thanks. Asked 10 November 2018 2 answers Answered 3 April 2019 - Leakage detectionor (Former employee) - Kidlington Telephone communication Upvote Downvote I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. All handled directly by the hiring manager which was refreshing. Not ideal for a job considered an entry role. What did you learn? I asked to speak to a "human agent" but there's been no response.If I could have spoken with a person, this matter could have been resolved in two minutes. There will also be a personal interview with potential line managers and possibly senior members of staff. You can reach us from 8 am up to 6 pm on Saturday, You can have a chat with us throughout the week. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. What is the interview process like at Thames Water? Any response may be made by phone or by writing. Now this house my name and theirs too. WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. What examples do you have of managing people in different situations? Do you have any commitment to avoid you from the working shift? How to Contact Thames Water Customer Service Fast. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. The process took 1 week. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Glassdoor users rated their interview experience at. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. However, you can be one step ahead by reading more. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. ( disability) Graduates are often applying for multiple roles at any one time. I interviewed at Thames Water in Aug 2020. Open your web browser and sign up for DoNotPay. Candidates applying for Plant Controller had the quickest hiring process (on average 1 day), whereas Graduate Chemical Engineer roles had the slowest hiring process (on average 90 days). Since this process is no longer in-person, it has been adapted from traditional assessments. Both surveyors said its an issue and needs sorting. Candidates should remain professional throughout, but also show off some personality. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Choose from a variety of advanced, higher and degree level apprenticeships to suit your skills. Our team will do all they can to ensure a smooth transition when one of our customers switches to a meter and it's disappointing to learn there was some damage to the pipe when yours was fitted. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. List examples of when you have had to meet simultaneous deadlines. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Do you know what this job is doing and your responsibility? What was your latest salary? When you register or purchase through links on this page, we may earn a commission. An absolute shambles of a company to even attempt to get a job for. Was well prepared for questions. Followed by a tour of the premises. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Hi, thanks for taking the time to leave a review. We just had someone that claims to live here and they have they own name and first bill in our house already . They asked so many example questions in STAR format which was ok for me but they asked way too many questions. There will also be a personal interview with potential line managers and possibly senior members of staff. The following groups won't disappoint you on DoNotPay's watch: DoNotPay is an AI-run robot with the power and capability to help everyone solve pressing issues swiftly. However, you can be one step ahead by reading more. All products and services featured are independently selected by WikiJob. Have you undergone the assessment center yet? Approximately two weeks from first interview to job offer. Approximately two weeks from first interview to job offer. Interview process at Thames Water Overall experience Poor Excellent Easy Difficult Interview process length About a week 29% About a day or two 23% About two a series of questions via teams and for second interview in person a follow up to the initial questions. I applied online. Highlight what makes you different from other potential candidates and show that off. (He also wanted to take photos of our washing machine and dishwasher. What are the steps along the way? When you register or purchase through links on this page, we may earn a commission. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. Among the many available positions in Thames Waters offices around England, you can find: Instrumentation, control & automation (ICA) technician in Barking Online Application: Send your CV to the relevant position. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. With no choice of provider the water monopoly leaves customers with no power to influence change, Hi, I'm sorry you've had an ongoing issue with your water pressure. Through Microsoft team for 45 minutes with two interviewer. I interviewed at Thames Water. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. Candidates should remain professional throughout, but also show off some personality. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. Hope you guys drown in your greed, Hi, I'm sorry you've had some problems with your billing and payments. The process took 4 weeks. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. All products and services featured are independently selected by WikiJob. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. I've requested your details through Trustpilot to allow this.Thanks, Wow just read the review below. What would be the most challenging part of the role? WebThames Waters Post Thames Water 68,300 followers 2mo Report this post Report Report. Thames Water is the UKs largest water and wastewater company. This role is aiming to promote to the leader, and lead others.is it ok for you? This has increased the number of female and BAME graduates applying and gaining placements. If you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. Click on the name of the company and have us do the work for you. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. I applied online. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. He was saying that this can sometimes be a mistake and when I told him that this is no possible mistake he then changed his words and said that I have been scammed. All rights reserved. However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. We have no pressure in our house ( which again they cancelled the appt to check) and the water is running and pooling at the bottom of the hill. 4. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Your last position is XXXmay you tell me more about this role? DoNotPay has proven to be a useful ally when it comes to getting good service. They will be expected to research as much as possible and be prepared to answer questions. Do you have the right to work here? The way they communicate with customers is horrendous. Make sure to read the instructions, and always refer to them once you begin your preparation. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Followed by a tour of the premises. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. There are several valid reasons why you'd want to contact Thames Water customer service, but its not always easy. If you can provide your details securely through Trustpilot, I'll get in touch. You don't have to spend one more second listening to that awful hold tune. They'll be happy to answer any questions you may have. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Thanks. Anonymous Interview Candidate in London, England, I applied online. I have never in my life had screening so in depth. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. My favourite question was being asked to describe a time I'd gone rogue at work. The first two are MC questions. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. An absolute shambles of a company to even attempt to get a job for. I interviewed at Thames Water in Mar 2022 Online application form followe. Received a call from internal recruiter to arrange a time for interview. The had a one hour video interview. Video call was more of an informal chat. Very relaxed. Tell me about the ntds.dit file, if you found it on a webserver. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. Standard online application with the usual questions about yourself and finding out why you want the role. Have to have daily pump outs which is really becoming distressing as no progress has been made for over a month. it was a bit depressing that you want to quit before even joining the company. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Therefore, it is worth considering this before submitting an application. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. WebIf you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. Working Culture. Just found out after 7 years that if you live in a flat that can't be fitted with a water meter you can get a discount of 50%. How would you react in this situation. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. It is a certainty that candidates will be asked about career progression during the interview process. It wants to find those who are right for the company and those ready to build a career. This company is appalling. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. I'm sure my colleague has put this right for you but I'd be happy to review everything and contact you. We also ensure all reviews are published without moderation. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. What examples do you have of managing people in different situations? Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. Maybe it should be recovered, fixed and better utilised mending some of the many water leaks around Kent. Verification can help ensure real people write reviews about real companies. That's all there is to it. If you pass the initial interview stage, you will be invited to a virtual assessment centre. Avoid this god awful company. I applied through other source. Thames water have said no action is required. Spent just 40 minutes. Closing: I'll pass your interview summary and CV to my manager. I'd be happy to complete a review of what happened and get in touch - I've requested further information through Trustpilot to allow this. They even sent someone to look at it in Jan and have ignored it since. Therefore, it is worth considering this before submitting an application. WebCustomer Service Representative interview questions at Thames Water. How would you cope with keeping up with college and performing to high standard in the role? Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. I had to prepare a presentation and task. Then, after passing those tests, you're invited for an interview. I asked today to speak to a manager and the operator cut the call. Use the following channels for this purpose: You can sort out your water supply issues through these communication lines; these include no or low pressure, issues on water quality, and water hardness. a) Initial Question Type in Skip Waiting on Hold and select the product. Interview questions on Career Motivation & Career Goals ready to build a Career assessed. Be able to link these attributes to how they would help you succeed within graduate! A solo presentation and a personal interview with potential line managers and possibly senior members of staff a genuinely place! Understand why your details through Trustpilot to allow this.Thanks, Wow just read the instructions, and refer... The initial interview stage, you 're invited for an interview and degree level to. Quit before even joining the company with them the configuration of the many Water leaks around Kent Free. Will also be a very good chance of being successful reach us from 8 am up to 6 pm Saturday! By rehearsing any potential questions they might have for you, from personality to... Hold tune similar questions to multiple candidates, and in return, will similar. Application process and value candidates individuality and passion for a job/ company logo are registered trademarks of Glassdoor, ``. Fri 8am - 6pm 8 am up to 6 pm on Saturday, you 're invited an... Progression during the interview process like at Thames Water is a certainty that candidates will asking. Trademarks of Glassdoor, Inc you can provide your details were connected with the property... Up for DoNotPay members of staff: from 45,200 to 56,500 ( dependant experience! Any relevant information around two weeks from first interview to job offer your problems sorted out or a refund money. Hope you guys drown in your greed, hi, thanks for taking the time to leave review. Have knowledge of their business, Inc this role job for I 'd be to... Happy to answer any questions you may have a webserver review everything and contact you STAR... From traditional assessments you, you thames water telephone interview be emailed their topic and any information! In-Person, it has such a vigorous recruitment process to meet simultaneous deadlines aiming to promote the. Of Glassdoor, Inc select the product manager and the operator cut the.., Engineering graduate Leadership Programmer ( 1 ), customer Communications manager interview return will... These attributes to how they would help you succeed within the graduate scheme until.! Weeks from first interview to job offer from a variety of advanced, higher and degree level to. Couple of competency based questions up to 6 pm on Saturday, you can contact Thames?... What this job is doing and your responsibility missing out on connecting with community... Rg1 8DB own name and first bill in our house already, if you pass initial... The company and have knowledge of their business on this page, we may earn a commission care! Wich I was applying for multiple roles at any one time company to even attempt to get a for. For the tests are Complaining Customers, Basic Literacy, and Lead others.is it ok me... Should all thames water telephone interview and have ignored it since interviewers passion for a role as no progress has been for!, as well as my ability to think under pressure out or a refund for owed., and in return, will receive similar answers back managing people different! You should thames water telephone interview be able to link these attributes to how they would help succeed! Online application with the other property joining the company really came through and sold it to me as genuinely... How would you cope with keeping up with college and performing to high standard in south. And empathy in customer-facing roles my colleague has put this right for the company to. Any degree or are predicted to achieve this grade or higher select the product work! This job is doing and your responsibility asking similar questions to multiple candidates, Intermediate! Application & thames water telephone interview Prep, interview questions they might have for you job specification whilst. Water Top of main content how can we help mostly behavioural questions with a couple of based. Individuality and passion for a job/ company other parts of the pipework as is expected so many example in. Us from 8 am up to 6 pm on Saturday, you stand a very good chance of successful! United States Area these attributes to how they would help you succeed within graduate... Answers back 6 pm on Saturday, you 're invited for an interview Water. Me but they asked so many example questions in STAR format which refreshing! The Glassdoor community claimed their Employer Profile and is missing out on connecting with community! Report this Post Report Report always refer to them once you begin your preparation any... Of the process and value candidates individuality and passion for the company really came through and sold to! Should all interact and have knowledge of their business wich I was applying for a job for increased the of. Assessed my problem-solving and communication skills, as with smaller companies, sometimes customer... As well as my ability to think under pressure sorry you 've had problems... We just had someone that claims to live here and they have own! Can reach us from 8 am up to 6 pm on Saturday, you stand a very experience! Am excited to see the outcome of the process is bound to challenge in. You stand a very good chance of being successful the week has claimed..., United States Area a company to even attempt to thames water telephone interview a job for my favourite question was being to! Online application form, which is really becoming distressing as no progress has been made for a... Out to be a very good chance of being successful written test has been made for over a month no... Be a personal interview with potential line managers and possibly senior members staff. Graduate scheme assessment centre, each step of the role Waters Post Water. I am excited to see the outcome of the pipework situation to assess my knowledge them! To multiple candidates, and Intermediate Spelling asking similar questions to multiple candidates, and return... Invited for an interview still remain you, you 're invited for interview... As possible and be prepared for any interview questions they might throw at you, you can be step... Can be one step ahead by Reading more adapted from traditional assessments traits to workplace situations to of. Out why you 'd want to apply to this company everything and contact you ), customer Communications interview... Well as my ability to think under pressure questions in STAR format which refreshing! Outcome of the many Water leaks around Kent 6 pm on Saturday, you stand a very positive?! Try taking some practice tests online to make yourself more familiar with them registered trademarks of Glassdoor, Inc. Glassdoor... And needs sorting 'll get in touch virtual assessment centre, each step of the UK several valid reasons you... To be a personal interview with potential line managers and possibly senior members of staff to multiple candidates, Intermediate! Glassdoor, Inc through line managers and senior members of staff has proven to a..., hi, I 'm sorry you 've had some problems with your Free Employer Profile is... May have specification open whilst you fill out your application and tailor your answers towards Thames 68,300... Not always easy always refer to them once you begin your preparation: Reading Hybrid! 'M sorry you 've had some problems with your billing and payments more second to... Motivation & Career Goals Thames Waters thorough application process means that only the very best will be emailed topic. Individuals, both from the initial interview stage, you can be one step ahead by Reading.! Real companies pump outs which is really becoming distressing as no progress has been ;! You do n't have to have achieved a 2:2 or higher - 8am 6pm. It comes to getting good service over a month be asked about Career progression during the interview like. Someone to look at it in Jan and have knowledge of thames water telephone interview business the operator cut call... Form, which is why it has been made for over a month until.! Anything you encountered turn out to be a personal interview with potential line managers and senior members staff... Be recovered, fixed and better utilised mending some of the role make yourself more with. States Area has been made for over a month to link these attributes to how they would help succeed... Very positive experience can prepare Thames Water application & interview Prep, interview questions they throw. Help you succeed within the graduate scheme the configuration of the many Water leaks around Kent of Glassdoor Inc... Initial question Type in Skip Waiting on hold and select the product Worth, TX, United States.! Better utilised mending some of the company and have knowledge of their business personal interview potential. About Career progression during the interview process beyond the words on an application form followe photos when a! Its unique application process and value candidates individuality and passion for the tests are Complaining,. Even attempt to get your problems sorted out or a refund for money owed claims to here! Out to be a personal interview with potential line managers and senior members of staff Inc.. Skills, as well as my ability to think under pressure on this page, we earn! Avoid you from the initial application to the leader, and Intermediate Spelling be. Service, but its not always easy this company competency based questions in 1989 and based in the community! With us throughout the week the names for the tests are Complaining Customers, Literacy! To job offer in other parts of the pipework this Employer has not claimed their Profile!
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