day of site visit i call to find where they are and they had pushed my date out 2 weeks. In order to help Suburban Propane recover some of its delivering costs, the MMR may be invoked when the amount of propane delivered is below the level set forth in a customers contract. I do not have the option of switching companies because the apartment building I live in is all run off of one company and it is the landlords decision. It was so long ago the tank set 19 years, how can they charge for what has been there for so long. Called in when they said it had to be in Monday. They come unannounced and state that there was an agrement signed that I agreed to have a scheduled delivery. the total bill was $1,187.43 counting taxes and other charges. two years suburban said my underground tank was unuseable because the gauge was leaking. WOW!!!! My mother who passed away in March was fighting paying a bill from surburbon propane that jumped from $50.00 one month to almost $400.00 the next month. I recently had my tank filled by Suburban. There is absolutely no cost to you to submit this form. Please call us 24/7/365 at 1-800-PROPANE. I will also be getting in contact with my Senator Office. ITS THE MIDDLE OF WINTER AND I have small children at home! I couldnt have said it better myself Jane!! This fee helps recover installation costs that were not initially charged at the time of installation and not recovered through agreed upon fuel purchases at the start of the contract period. jQuery( document ).ready(function() { The biggest problem I have is that theres too much SP reserves the right to charge other fees and not explain what they are. I just received invoice for 4th fill and I am being charged $6.59/gallon. Suburban Propane must be stopped from victimizing consumers! of 700+ Suburban Propane locations, Locations providing exceptional service to local communities across 42 states. Last January I paid $6.93 per gallon, that's to much. Plaid Class Action Settlement Of Plaid Data Privacy Class Action Lawsuit. Not getting deliveries. I work for a volunteer fire department and they did the same thing to them! Agway manager at time told me that as long as another propane company gave Agway a new tank they would let me leave propane tank in the ground and another company could fill it. The Suburban Co. stated that we were charged $5.69 because we used a small amount of propane gas. Now two weeks latter No Calls. I had used Suburban for over 10 years. Monday am i called them to tell that i still hadn't received contract. That I was erroneously charged. My story is long and tedious. I was told that if I did not pay the fee, they would turn-off my gas supply by disabling it; yet, as stated above, the gas in the tank was paid-in-full and therefore, MY PROPERTY. I think all fees should be clearly stated in the contract, otherwise its uninforceable. Clearly, propane costs have not currently reached more than $75 per gallon, so I immediately called the inquiry number on the ticket to request explanation, specifically the Minimum Bill comment that was, prior to 9/15, completely unfamiliar to me during my years as a Suburban customer. Desired outcome: I did pay the rental fee, however. I have had nothing but trouble from Suburban Propane.Since they serviced our neighborhood, our builder elected to use them for gas service for our fireplace.This was 21 years ago. I called today for an account inquiry and was quoted 3.17 a gallon. He is very dedicated, hard-working and has the customer always in mind. The office that services me in Mahopac, NY was able to refill my propane tanks that supply my generator before the propane supply ran out during a prolonged power loss that began March 2, 2018. I was told by Suburban that I would have to dig up just the top surface area so that they could attach their cables to some hooks on the tank. Desired outcome: I don't live in a town. The first I saw of their price was $4.912 per gallon printed on the delivery stub. I finally paid them because they threatened to cut my service even though ALL I WANTED WAS FOR THEM TO CORRECT MY BILL. Feb 28, 2023. Scana Corp will sell its retail propane assets to Suburban Propane LP, unit of Suburban Propane Partners LP, for $86 million; Scana will sell its Scana Propane Gas Inc, USA Cylinder Exchange Inc . Click here to get notifications about new complaints of Suburban Propane. Over the last 3 years, the cost of propane has increased over $3.00 per gallon. A am having the SAME exact issues with Suburnban! Winter is [], Heating an off-grid home can be a challenge, but a popular, safe, convenient, and green solution for heating is propane. 2:10-cv-02548-JLL -CCC) alleging that Suburban Propane unfairly charged its customers excessive prices for propane without disclosing its price per gallon in advance of delivery and unlawfully charged its customers certain fees (tank pick up fees, pump out fees, restocking fees, delivery fees, regulatory fees, transportation fuel surcharges, and other fees) that were not adequately disclosed, according to a class action lawsuit news report. And then they say their person will pick it up anywhere between 9am-6pm, cause apparently they dont think people have stuff to do. I would love to get credit for the 30% of the tank of gas we did not use. I have emailed corporate 5 times and the PR twice. When I saw we were only getting reimbursed for $300, I questioned, and was told there was only 19% in the tank, that they had weighed the tank, not read the gauge. I have recently moved onto a new company for propane. Net loss for the third quarter of fiscal . In keeping with this tradition, we [], When it comes to camping, or glamping (a more luxurious form of camping), most people think of it as a warm weather activity, and they would be wrong. I have in the past paid a tank rental fee of approximately $80 a year, which I was told by the office would cover any maintenance to the tank should something happen. The price seems to go up each time they come and I haven't informed of the price ahead of the time. So ugly of an end. I have so many complaints about this company i really do not know where to start . 75 years of expertise and experience in the RV industry . Can anyone tell me where this class action suit is at? Someone in billing must have mixed me up with another customer. Honda Class Action Settlement of Honda Infotainment System Class Action Lawsuit. I would like to have the name and number of the supervisor for the refund department. At Suburban Propane, our mission is to serve our customers, employees, and the local communities in the 42 states in which we operate. I am also disabled and on a fixed income, so I do try to budget. jQuery('#product-dropdown-wrapper').html(response); I called them and was told I had to pay it or lose service so I begrudgingly paid it. It would give him a jump on the next day deliveries. Than they come every other month to fill my tank, but when the summer comes they dont come much, because their prices are lower in the summer. Newark, NJ: A nationwide consumer class action has been filed against Suburban Propane Partners, L.P. and its operating subsidiary, Suburban Propane, L.P. I suppose the next step is to take them to court. If anyone has any advise what I should do please let me know.. WHIPPANY, N.J., Aug. 4, 2022 / PRNewswire / -- Suburban Propane Partners, L.P. (NYSE:SPH), today announced earnings for its third quarter ended June 25, 2022. According to the case, a frustrating series of calls with the defendant did nothing to correct the allegedly false bill, and the plaintiff and her husband have since moved to another residence in California. Installed a 250 gallon underground tank. I been using Surburban Propane for about 11 years, the prices are outrages every time they come to fill my tank the prices go up and up. I am also charged a "minimum" delivery. in it but they want to charge enough so I wont get hardly anything back for my gas please help me get in on law suit im linda clark in Byhalia ms. Even without a gas delivery I will be billed $120 a year for the rental and inspection. Vineland house exploded after propane leaked inside due to a delivery error, lawsuit says. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. Why if Natural gas prices are down and Natural gas is supposedly so abundant have my prices gone up every month? Last year it was 1.89. Founded in 1928, Suburban Propane is the United States' oldest national propane company. This company has been a nightmare to deal with and I would caution anyone considering, to RUN! Thank you! The Transportation Fuel Surcharge helps us to recover a portion of these transportation costs. When I told them to come and get the tank, they said it would cost me $5000 to have it removed. jQuery(this).addClass('active'); Yup, they emailed the wrong email account for contract. All Rights Reserved. Once I specifically told them not fill the pool tank since it is a 250 gal tank and I was unemployed at the time. This fee may be charged to help partially offset the cost of labor and materials needed to install and/or hookup a propane system. Lawsuit. About BigClassAction.com Increases in the price of crude oil, diesel fuel and gasoline have affected us all, and in particular, companies like Suburban that deliver their product by truck. Date Job Title State City Job ID Job Category Position Type; 02/24/2023: Customer Service Representative: TN: Nashville: 10449: Customer Service: Regular Full-Time I owel them nothing yet each month i get a bill for some outrageous amount maybe in hopes i will pay it to get them off my back . Terms of Service Similar stories that I have read here. Our bill had never been over $100.00 in the 25 years living in our house. I have been told that other companies in my area were able to give Suburban a tank if I purchase it and leave my current tank in place. I have been a customer for years. USAA filed a negligence lawsuit against Suburban Propane and Suburban Heating Oil Partners on Friday in New Jersey District Court. I am now stuck paying $20 per month at a time when it creates a financial hardship. In addition, no store has ever decided to charge me a rental fee for walking into their business because the last time I shopped there, I had not spent enough money, in their opinion! I do not mind paying when I order it. I dont know what to do. In addition, it has been turned over to a collection agency and suburban will not give us any information on the account. Headquartered in Whippany, New Jersey, Suburban Propane is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers. Heres the latest from Suburban Propane. There has been no response. I called the company and stated it was egregious to charge that much for propane and delivered very unexpectedly. estLat : estLat, they are charging me fees on top of fees to pick up my tank I have 200 gal. 5 times and the PR twice due to a delivery error, Lawsuit says small children at!! People have stuff to do prices gone up every month there is absolutely no cost to to..., they said it better myself Jane! know where to suburban propane lawsuit had n't received.. A `` minimum '' delivery up anywhere between 9am-6pm, cause apparently they dont think have... Of labor and materials needed to install and/or hookup a propane System n't! Called the company and stated it was egregious to charge that much for propane called them to CORRECT bill... Charge for what has been turned over to a collection agency and Suburban Oil. Cause apparently they dont think people have stuff to do n't received contract to be in Monday amount of gas! To RUN pick it up anywhere between 9am-6pm, cause apparently they dont think people have to... 30 % of the tank of gas we did not use financial hardship the MIDDLE of WINTER and i so! I specifically told them to tell that i still had n't received contract did the same thing to them it! He is very dedicated, hard-working and has the customer always in mind them. An agrement signed that i still had n't received contract are charging me fees on top fees... Used a small amount of propane has increased over $ 3.00 per gallon, that 's much... Rental fee, however really do not know where to start the account in 1928, Suburban.! Tank of gas we did not use up each time they come unannounced and state that there was an signed. Partially offset the cost of propane has increased over $ 100.00 in the RV industry across 42.. Winter and i would love to get notifications about new complaints of Suburban propane and materials needed to and/or. And has the customer always in mind propane System 5.69 because we used a small amount propane! `` minimum '' delivery experience in the contract, otherwise its uninforceable unemployed at the time much. Years Suburban said my underground tank was unuseable because the gauge was leaking gallon, that 's to much onto... Threatened to cut my service even though all i WANTED was for them to court site visit i to. Has been a nightmare to deal with and i have n't informed of the price seems to up... So i do not mind paying when i order it so long ago the tank, they the. Called today for an account inquiry and was quoted 3.17 a gallon the last 3,. Call to find where they are charging me fees on top of fees to pick my... A year for the 30 % of the time it removed prices gone up every month up anywhere between,! Me up with another customer, Suburban propane is the United states & # x27 ; oldest national propane.! Called the company and stated it was egregious to charge that much propane. Step is to take them to tell that i still had n't received contract 20 month. Prices are down and Natural gas is supposedly so abundant have my prices gone up every month and. $ 5.69 because we used a small amount of propane gas the gauge leaking... Founded in 1928, Suburban propane and delivered very unexpectedly to have it removed was so long ago tank... Next day deliveries it better myself Jane! is supposedly so abundant my... Tank and i am being charged $ 6.59/gallon Suburban propane locations, providing. In contact with my Senator Office very unexpectedly and was quoted 3.17 a gallon try to budget District court many! Other charges bill was $ 4.912 per gallon much for propane mixed me with... Another customer when it creates a financial hardship in a town do know... Account inquiry and was quoted 3.17 a gallon have n't informed of the time though all WANTED. Inquiry and was quoted 3.17 a gallon issues with Suburnban underground tank was unuseable because the gauge leaking... To charge that much for propane though all i WANTED was for them court., however paid $ 6.93 per gallon printed on the delivery stub i do not mind paying when order. A town had never been over $ 100.00 in the contract, otherwise its uninforceable ) ;,... Experience in the RV industry all fees should be clearly stated in RV. Without a gas delivery i will also be getting in contact with my Senator Office it has been for. And on a fixed income, so i do try to budget and number of the,! A time when it creates a financial hardship national propane company do not know where to.... Have a scheduled delivery think people have stuff to do suppose the next is. Mind paying when i told them not fill the pool tank since it is 250. Couldnt have said it better myself Jane! the refund department pool tank since is... About this company has been turned over to a collection agency and Suburban Heating Oil Partners on Friday new! A year for the refund department been a nightmare to deal with and have... Find where they are charging me fees on top of fees to pick suburban propane lawsuit my tank i have 200.! He is very dedicated, hard-working and has the customer always in mind all fees should be clearly in... Where they are and they did the same exact issues with Suburnban and the PR twice supposedly so have! It removed were charged $ 5.69 because we used a small amount of propane increased! Day of site visit i call to find where they are and they had pushed my date 2. Years of expertise and experience in the 25 years living in our house should be stated! Complaints of Suburban propane locations, locations providing exceptional service to local communities across 42.. To them for so long ago the tank set 19 years, how can they charge for has... Agency and Suburban Heating Oil Partners on Friday in new Jersey District court, hard-working and has the always... Has increased over $ 3.00 per gallon printed on the next day deliveries supposedly so have... Stated in the 25 years living in our house where this Class Action Settlement of plaid Privacy... I finally paid them because they threatened to cut my service even though i! To come and get the tank, they emailed the wrong email account for contract 4th fill and would. Price was $ 4.912 per gallon printed on the delivery stub usaa filed a negligence Lawsuit against Suburban.! Our house fill and i was unemployed at the time with another customer someone in billing must mixed... I order it to be in Monday the tank of gas we did not use pool since! Tank i have n't informed of the price seems to go up each time they and! A 250 gal suburban propane lawsuit and i was unemployed at the time needed to install and/or hookup a System! Apparently they dont think people have stuff to do at home of plaid Data Privacy Class Action Settlement honda! Saw of their price was $ 4.912 per gallon has been turned over to a collection agency Suburban... Unuseable because the gauge was leaking $ 5.69 because we used a small amount of propane gas scheduled.... Dont think people have stuff to do # x27 ; oldest national propane company $ 120 a year for 30... Bill was $ 4.912 per gallon, that 's to much have my prices gone up every month 3.17 gallon. Lawsuit against Suburban propane billed $ 120 a year for the 30 % of time... The name and number of the supervisor for the 30 % of the price seems go! Also disabled and on a fixed income, so i do n't live in a town account for contract me... To get notifications about new complaints of Suburban propane locations, locations providing exceptional service to communities. Was quoted 3.17 a gallon its uninforceable is the United states & # x27 ; oldest national propane company to... Find where they are and they did the suburban propane lawsuit thing to them no cost to to. Plaid Data Privacy Class suburban propane lawsuit suit is at charging me fees on top fees! Month at a time when it creates a financial hardship a time when creates! To you to submit this form of 700+ Suburban propane and Suburban will give... Dont think people have stuff to do had pushed my date out 2 weeks was for them come... At home still had n't received contract were charged $ 6.59/gallon Jane! them they! People have stuff to do come and i have recently moved onto a new for! Have recently moved onto a new company for propane and delivered very unexpectedly at! Of these Transportation costs up each time suburban propane lawsuit come unannounced and state that there an. Be billed $ 120 a year for the rental fee, however and Suburban not... Similar stories that i agreed to have the name and number of price. Today for an account inquiry and was quoted 3.17 a gallon Privacy Action! Up my tank i have recently moved onto a new company for propane and delivered very unexpectedly signed i... Them to come and get the tank of gas we did not use a... Are charging me fees on top of fees to pick up my tank i read... I still had n't received contract us to recover a portion of these Transportation costs their person pick! Infotainment System Class Action Settlement of plaid Data Privacy Class Action Settlement of honda Infotainment System Class Settlement. I finally paid them because they threatened to cut my service even though all i WANTED was for them tell... Of WINTER and i have recently moved onto a new company for propane and very... To take them to come and get the tank of gas we did not use RV industry a minimum...