I was hold for over 2 hours, next in line to be answered and got cut off. If you have already registered to use the on line appointment booking facility, this service is now also automatically available to you. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months. If you are on regular medication and require a prescription, you can request your medication in the following ways; Order via our Online Services. Total number of prescriptions ordered using an Online Patient Transaction Service. Proxy. Messaging. Patient access was part of our old clinical system and is no longer available now we have moved to a new system and on-line ordering now needs to take place through the NHS App. I cannot find a way to get an appointment. removal of moles and skin lesions) - provided in-house; . The Account option, which is visible once your name is selected. Unfortunately I am unable to review your specific clinical record without patient details, but a GP will always be aiming to manage patients need, risk and clinical priority when reviewing a request for help and advice. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. We are setting up a new delivery service for our dispensing patients. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email [email protected]. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. Before you make your choice you can read more about our cookie policy. You'll be able to collect your medicine in person when it's ready. Repeat medication | Patient Access Support Portal Repeat medication Medication Assistant Smart Pharmacy prescription statuses Updates you will receive with Smart Pharmacy. The Online Services system remembers which medications you are on and makes requesting repeat prescriptions faster and easier. 2 talking about this. When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. here. Message your practice directly "Patient Access gives you remote access to your GP, pharmacy and health records. I got a reply saying a dr would contact me 12th of October, 9 days after I submitted my form. Alternatively, you can order your repeat prescription via: We dispense drugs directly from the surgery to approximately one third of our patients. If you take medicine regularly you'll usually have a repeat prescription. We will use a cookie to save your choice. We have worked hard through our Facebook platform and advertising within the Practice to keep our patients informed of what they need to do to manage this and we hope that the call demand will reduce as patients resolve their issues with the NHS App, which unfortunately is a national App which we do not manage or control. Order Now. Find out how to renew your repeat prescriptions. Send your request by post or fax it to your normal surgery of attendance. Unfortunately during the date of your call, we had just changed our clinical system and many of our patients were experiencing significant issues with downloading the NHS App to use for ordering repeat medication. NR17 2AF Map. Feltwell Thetford IP26 4AD (01842) 828938. If you are on regular medication and require a prescription, you can request your medication in the following ways; Please put your name and date of birth in the subject line of the email. Send secure messages to your GP. For those going into self . I tried calling but was 25th in line and after waiting for 30min and getting to 22nd, I gave up completely. Send your request to [email protected] Please put your name and date of birth in the subject line of the email. For our Practice this is D82034 and we are advertising this as widely as we can through social media and posters in our Practice. Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. Attleborough Surgery is a GP/Doctors practice in Attleborough. After waiting on hold for over 40 minutes I gave up and visited in person only to be told (and they have a sign on reception) saying we will not take appointment bookings here. Stay up to date with the latest government guidance. In future you may wish to consider registering for our Online Services. All rights reserved. Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . Or they might be able to let you know when it's ready to collect. Attleborough It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. Powered by 100% Renewable Energy. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. Your prescription will be processed and available to collect from Bushey Health Centre within 2 working days. You can add or change your nominated pharmacy in theAccount section of Patient Access. The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications. If you still need help with using Patient Access, you can visit our Support Centre online. We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? If yours is one, register today to benefit from a faster, smarter . Lloyds Pharmacy 7 Church Street, NR17 2AH Lloyds Pharmacy Queens Square, NR17 2AF Boots 4 Market Place, NR9 4AF Well Wymondham - Market Street 47 Market Street, NR18 0AJ The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. Patients can contact Attleborough Surgery at 01953 453166 for appointments. We've put some small files called cookies on your device to make our site work. We are working hard to resolve it. There are also other online services and apps you can use to order a repeat prescription. If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. Care Quality Commission Inspection Ratings. We are sorry for the experience you had when trying to contact the Practice by telephone. We would also like to use analytical cookies to understand how our site is used and improve user experience. Diabetes - Managing Blood Glucose Level (HbA1c). Medical record. We will use a cookie to save your choice. Including Station Road and Queens Square branches. Minor aliments like tummy troubles, indigestion, allergies, aches and pains, thrush, cystitis, sports injuries and viruses (e.g. Let us know your preference. Menu 84.48% within a recommended level, out of 799 patients. Using your NHS account. items per standardised prescribing unit (see definition). More information on the service can be located here. Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. Let us know your preference. This information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to the people responsible for providing your care and health services. 82.88% with recommended measurement, out of 2,698 patients. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. In all cases please order your prescriptions at least 2 working days before they are needed. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Please do not use this message box to request other items of medication or send enquiries to the surgery. Both sites dispense medicines to eligible practice patients. We've put some small files called cookies on your device to make our site work. Patient Satisfaction with GP Practice Appointment Times. Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. Let us know your preference. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility Station Road SurgeryStation Road Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. I think this is disgusting to ignore mental health in this way. Some high street pharmacies also deliver. Local Pharmacies Attleborough Surgeries We are allowed to dispense only to those patients who live more than one mile from a pharmacy. You can add or change your nominated pharmacy in the. Contact the online service or app you're using, or your GP surgery, if you have any difficulties. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. . Some GP online services are only available in certain areas. Depending on the clinical system your GP practice uses the option to view a smart pharmacy is may not be possible. Minor surgery (e.g. For more information about Smart Pharmacy, click here. Do not submit any queries about your medical condition or medications. But you can ask for your medicine at your GP surgery if you do not want to do this online. We make it easy to register you and your family. We do not accept telephone requests for repeat prescriptions. 42.50% detected by practice, out of 120 new diagnoses. We are allowed to dispense only to those patients who live more than one mile from a pharmacy. We currently deliver to around 160 patients in the villages surrounding Attleborough. We try to reserve our GP appointments for patients with more serious health problems. Flu vaccinations - Under 65 At Risk Groups. For your medicine in person when it 's ready ready within 48 hours register you and family. Deliver to around 160 patients in the subject line of the email mental health in this way in-house. 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