If they won't take phone calls, how do we get in touch to cancel. Yes this is ridiculous. The free cruise for six to Hawaii? ASSURE you find all of them in written in your contract. Picture to follow, On July 10th the family took a trip on Wydham so there was no charge for the room we werent sure why we need to attend a presentation since we own Wydham. El Cid has no affiliation with RCI so what I was told in the contract is fraudulent they fed me alcohol and lied to my wife and i to convince us to sign the contract. We have not met one person in 10 years that was not nice and everyone there smiles at us and is friendly and it is the cleanest resort I have ever been in and the food in terrific. Customer service at El Cid Vacation club points and reservations. Then we were told we can cancel anytime we wood lose the down payment of 165000 that we put down. Surely enough, we never received the promised payment or the To all of you, my wife and I went on vacations to the beautiful Cancun this past May 2013 and we were attending a Timeshare presentation at El Cid, where we were convinced to buy a membership but based on lies, we were offer that we could use our membership at any time and it will include airfare, activities, rental cars and a lot of more things, well let After investing a lot of money in a time share. A Better Way Travel LLC. We were to receive $27, 000 for our exsisting Festival time share, El cid are beautiful resorts with locations in Mazatlan, Cancun and Cozumel. Camarn Sbalo S/N, C.P., Mexico Website elcidvacationsclub.com Category Travel & Vacations View full information Most discussed complaints I have been finically ripped off and I will probably die before the 20 years are up. Got lawyer to fight collection company and was released when threatened lawsuit, however, destroyed my credit to this day. I would have to pay to roll over my points to the next year. I have tried repeatedly to cancel this contract, it is not what I signed-up for, which constitutes a BREACH. I find it incredible that a large company would embark on such a conspiracy of not responding to complaints nor acknowledging their written promises. Absolutely Amazing Vacations and Travel, LLC. El Cid Resorts Av Camarn Sbalo S/N Zona Dorada, 82110, Mazatln, Sin Phone: +1 (888) 733-7308 Reservations: +1 (888) 217-1183 Email: [email protected]. timeshare. If people want a timeshare, and use or trade the timeshare, they will be very happy. El Cid is a pure rip off scam! Sales also promised us a free cruise for two for the next 20 years. I tried Wyndham but they were no help. We were there in March 2014 and they were supposed to buy our Wyndham Timeshare and we bought $105, 000 points which they told us would be about 4 weeks vacation. What is the matter with Clients are sent the full contract on a CD to their home address. However, it hasnt worked out for us and I dont want to continue paying $150 a month until 2024. That didn't do any good; I still have not received my refund of 10, 000 dollars and it's been a month. I have nevef regretted a decision so much as this one. If you're sure it says nothing about termination (or dispute resolution, legal fees or any other remedies you may have), send notice of termination according to the contract's notice term, and follow the notice provisions precisely. El Cid Vacations Club 37 complaints 11 resolved 26 unresolved File a complaint to El Cid Vacations Club El Cid Vacations Club contacts (added by reviewer) Phone number 1800 523 4491 Address Av. Toggle Our Hotels. The staff at their resorts is incredibly caring. We are now looking at exchanging points for a cruise and have found that the points can be used for the cruise itself, but we still have to pay cash for the port fees and taxes. We were skeptical because there were no promises in writing regarding the renting of points. Share your photos and videos with others to prove the truth of your words. Fraud from the start. Identified Scam Companies. Share your photos and videos with others to prove the truth of your words. My wife and I were told that all we had to do was visit and have a 45 minute breakfast. Don't ever buy from them! Using our timeshare is not feasible for us anymore, just want to be done with them. We cant afford to lose 165000. Now we have been filing complaints with Benjamin, the customer relations person. Common Complaints: Gary in McGregor. Now all windows are closed and there is no possibility of cancellation. They sent me a document but Ive asked them to revise it to include the El Cid letterhead and assurance I wont be paying monthly maintenance to Wyndam. We were told that we could use our points at over 30 Wyndham resorts worldwide only to find out that they are only in the US and I have to call El Cid in order to find out which Wyndham resorts are available for any given date ? Top 10 Complaints About El Cid Timeshare. Vacation planning: Voyager Vacation Club Greenville, DE. Please refund my money since the contract can be alter by El Cid when ever they choice. You pay and they take. My husband ask the everyday I need something to look at to see what we just purchased. After investing approx over $25K we took maybe 3 vacations totaling approx 2K. The things that he told us were part of a much-used scam. When we call to make reservations, they are always full. Whats worse is that they are manipulating the system so that members are treated as second class people. When we call to make reservations, they are always "full." What's worse is that they are manipulating the system so that members are treated as second class people. Desired outcome: El Cid is a pure rip off scam! There may be more specific results for "el-cid-vacation" . The complaint has been investigated and resolved to the customers satisfaction. Every singe year my wife has trouble with El Cid Customer Service Employees and their inability to help and always blaming RCI. Ventus at Marina El Cid Spa & Beach Resort View Hotel 3,182 reviews 0.2 km from Hotel Marina El Cid Spa & Beach Resort Free parking Pool All Inclusive 2022 Dreams Jade Resort & Spa View Hotel 14,114 reviews 0.9 km from Hotel Marina El Cid Spa & Beach Resort Free Wifi Free parking Top Rated All Inclusive 2022 I have been a member with El Cid for 6 years now and originally bought at Maya Riviera. Who is ED Magedson - Founder, Ripoff Report. http://elcidvacationsbeware.com/ They do not receive a full copy to review and decide whether or not they want to cancel within the 5 day rescission period allowed by Mexican Law. Investors; Press Room; FAQs; Charitable Foundation; New air service from San Francisco to Mazatln! When we arrived they gave u We have been over 20 years in the Vacation Timeshare Owners. Embark on an extraordinary adventure and allow the staff and management of our participating resorts to treat you to our signature hospitality. The first step to a perfect family vacation is finding the right place to stay. Now here is the story: you give them 98K in points per person along with $70.00 per person and you get $340. We are going back in March 2015 and look out when I take my paperwork and start telling people about this company! ComplaintsBoard.com is a leading complaint resolution website on the Internet. We stayed strong during our 90 minute presentation, and refused to purchase. The complaint has been investigated and resolved to the customers satisfaction. Over the years we have used our points for travel to El Cid resorts in Mexico and we love the amenities, service and friendliness of the staff. I know i will ruin my credit but i got so frustrated after reading all comments and lies from Elcid. However, we were told that while we were free to cancel at anytime, we would lose our $5, 800 deposit. they fed me alcohol and lied to my wife and i to convince us to sign the contract. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. Not true. All business will get complaints. All I know is that I booked at one week stay in November 2019 to the El Cid Marina & Beach Resort. Estimated amount consumers saved since 1997: $15,590,010,907. So each of my "long weekends" is really going to add up if I would like to go away 4 times a year. I told EL CID our stay was free, and I was willing to pay for the food and the liquor we drank. The help desk will not return any complaint calls. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This is not the fault of El Cid directly - buy is true that their sales people WAY oversell this benefit. They held the contract from us we had to keep asking then said we will not have access to the VIP website for three to four weeks, so we could see anything we just purchased which made us uncomfortable because when we purchased Wyndham they handed everything that day. Have you had any luck with RCI to help you get out of this? PREDATORS!! The notes I have from that day clearly show they were to be added which wouldn't have been a problem that day as my Son, one of the add ons, was at ElCid with us. People out there. We are just returning from a vacation at El Cid in Cancun area. Checked At HTTP Status Code Connect Time (ms) Result; 2023-02-26 01:58:12: 200: 0: Page Active: I also believe it is illegal what they are doing, The termination policy says you have to satisfy 25% of the contract, original cost was 14, 000 and between a deposit and monthly payments we have paid them $6000 which is about 40%. We would like El Cid to buy our timeshare points back expires 2028. El Cid Vacations Club - Beware of this rip off! ComplaintsBoard.com is a leading complaint resolution website on the Internet. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Salespeople claim that the points have more value than they actually do for exchange purposes. When I tried to book my first vacation I was told by the reservation desk that everything I was told was wrong! I was held hostage with no food all day until we agreed to buy timeshare. - See 9 594 traveller reviews, 7,367 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor. Original review: Feb. 27, 2023. Here is another blacklist for El Cid, with more similar complaints, I have yet to run into anyone rude and these people bend over backwards to make sure everything is ideal for their guests. Elizabeth of Massapequa, NY Verified Reviewer Original review: Aug. 8, 2022 This place does not even deserve one star. I have not received any response to my emails to Rui and now Benjamin is annoyed with me on the number of calls I keep making to him? For more results perform a general search for "El Cid Vacation Club". They returned with a credit line that they opened in our name, that would cover the $5, 800 dollar deposit. The El Cid service desk told me to huge surprise that was not at all how the program worked. This never happens. If so what was your experience? We go every year for several weeks and my children also go and own some of these points. Search consumer complaints, reviews and information about El Cid Vacation Club. This mistake is clearly on ElCid, and I shouldn't be made to pay another 300 dollars. We are being told we have to pay an additional $9900+ to terminate. Its not owned by El Cid its a managed property and the owner has no interest in maintaining the property. They are not human. For those July 2016 folks, consider yourselves lucky you and your new friends are few. Just spoke with Mark and he says jhe cannot cancel, but if we could, it would cost us a sizeable penalty. There was a window to cancel and get a full refund. We now have lawyers from the Owner's Advocate helping us. El Cid Ha will also eventually become wonderful if they can figure out how to control the mosquitos. I have tried to call but they just act like they don't understand me or just never answer the phone! Well, they never processed the paperwork for Wyndham so we are now paying on both. I have emailed PROFECO but have not heard back, also contacted www.timesharescam.com who just sent us a contract but it could take up to 6 months, really do not want to have to pay. Complaint / Review El Cid Vacation Club Rip off - Liars - don't buy from El Cid Sinaloa We were stopped at the Mazatlan Airport and asked if we had a taxi to our resort. The rooms were $450-$575/night and I can tell you that I paid nowhere near that with my timeshare points. The termination policy says you have to satisfy 25% of the contract, original cost was $67, 960 and between a deposit and monthly payments we have paid them $18, 712 which is about 28%. IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. I put a deposit of $3000 back in 2015 and pay almost $300 a month towards nothing. You know all these things because we have told you repeatedly the lies we found out about, and yet are giving us a hard time about canceling. in airfare credits. We would be happy to participate in any and all class action suits. For of all it was a high pressure sale. They trapped me and my young children when we visitied Mexico in 2015 and was scammed to say the least. Also, these points don't even get us one week in Mazatlan this year! He can't even pick up the phone, he has to talk on speaker! What else can I do? I asked several times, "are we being kidnapped?" - At the timeshare presentation, salespeople offer potential clients false promises of discounts on airfares, cruises, car rentals, etc. Tell us why our 2022 points transfered to RCI. He says this takes time? They are a one way service. Read full review of El Cid Vacations Club and 3 comments, Read full review of El Cid Vacations Club and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! They only have resorrs in Mexico and one or two in Europe. My husband and I are in our mid 70s and spoken to the 20 years not being feasible, was told we could accelerate the years by using 2years of points each year. Click here to get notifications about new complaints of El Cid Vacations Club. All rights reserved. We too bought a vacation rental from El Cid. Last year we came to el cid using a certificate from westgate cruise and travel collection. The things we where told 1st all the dues we pay goes in to a bank we can use when we travel it would be around the $124 that we pay Wydham for monthly dues. Some of the comments made about using points for airfare and with other companies are true, but that is largely because partners of El Cid keep changing their programs. Many, many times over the last weeks and months we have spoken with, written to, and sent tracked letters to, various people who have not been able or willing to be truthful and take responsibility for the lies, misrepresentations, omissions of the salesmen who induced us to make this purchase. STAY AWAY. Comments on: El Cid Vacation Club Lawsuit Now I'm at a loss as to how to proceed to cancel? I find it incredible that a large company would embark on such a conspiracy of not responding to complaints nor acknowledging their written promises. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages. They own several properties in Mazatln, Cancn-Riviera Maya, and Cozumel. We will be in our 90s at their rate. I have not hear anything yet. We were also told that the contract did not expire and it does. We bought timeshare in nov 2019. Before signing your contract, assure you to read and understand all and each one of the points written in the contract. Been requesting termination since december 2020. We were Never enrolled in RCI and later told we must join ICE instead. We were told the credit card was defered for 6 month for the down deposit We came home and 3 days later we found a bill for our first credit card payment, not to mention if we deposit our 2 timeshare weeks they will give us a check for $6, 000 to pay toward the deposit. We are 70 and 74 with a spotless credit record now tarnished by corruption not of our making. Very troubling information I am reading. Almost always it is El Cid that ends up wrong. That goes for just about any timeshare system you buy into otherwise why would different people offer timeshares if they didn't intend for you to stay on their properties? Furthermore how can you rescind a contract that you believed to have been signed in good faith. Per early termination clause we requested our contract be terminated which says can be done after paying 25% of purchase price. Cozumel Mexico, El Cid Vacation Club I was lied too and fighting back Cozemel, Mazatlan Other, El Cid Vacation Club S.A. DE C.V. They should focus on providing all the advantages the membership has to offer, without lies and straight information that way they will get to keep more happy members, rather than having a high number of unhappy members. we bought our time share in Mazatlan. We paid the upfront deposit and were dutifully paying the monthly payments and annual fee. Im in the process of trying to get out of my contract, which is paid in full. Hotel Marina El Cid Spa & Beach Resort: a little bit of paradise - See 9,594 traveler reviews, 7,367 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor. 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