I have a summons relating to an offence inside the tunnel. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. If you think this increase in usage is more long term you should increase your Direct Debit payment for your maximum convenience. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. We will utilise only relevant categories of DVLA Open, Source Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. Penalty surcharge 60, 200 per hour. Sep 4, 2017 - Merseytravel says improvements will make it easier to collect rejected coins. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. We aim to have normal service resumed as swiftly as possible. No trains are running from the station. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. You may find the answer or help you need there. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. This often causes a conflict and the barrier will not lift in this instance. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. For further details please email [email protected]. No trains are running from the station. termux github apk; emuelec bios pack; roblox gift card codes 2022 for 10000 robux It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. However, the scheme operates on a pre-payment basis, so during the application process you will be asked to make an initial payment to your account which will add credit so that you can use it straight away. Easily manage your Mersey Tunnel Fast Tag with this app. You can register a vehicle to only one T-FLOW account. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. The new video-tolling system is another example of the continued investment that the Combined Authority is making in both of our Mersey Tunnels. For vehicles using the Wallasey (Kingsway) Tunnel then the maximum permitted vehicle dimensions are 5m in height, 2.9m in width and 12.2m in length. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. Once your application has been verified and eligibility approved, your vehicle will be automatically classified and when it presents at the toll plaza and is read by the camera and you will automatically be charged at the discounted toll rate. If the answer to your query isnt listed, you want to make a complaint or report an issue, then please click or tap on the Get in Touch button and follow the options to send us your comments. I have read and accepted the terms and conditions. We are sorry for any inconvenience caused. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. We work together to make investments in areas that have a real impact on our communities, such as transport, employment, culture, digital and housing. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. (d) Merseytravel accepts no liability for losses arising from incorrectly entered VRN. Due to the elections last year, instead of being a . Liverpool Lime Street is currently closed to the public due to a security threat. All tunnel users are encouraged to have an account as this is the most convenient way to pay, even if they make only one or two journeys each week. I have a foreign licence plate can I still register? Receipts are available for viewing and downloading up to 6 months after your journey. You can view receipts for payments for up to 6 months. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. For vehicles using the Birkenhead (Queensway) Tunnel then the maximum permitted vehicle dimensions are 3.9m in height, 2.7m in width and 12m in length. The completion of the tolls refresh project in April 2019 saw the introduction of contactless payments, new toll machines and information signs all designed to improve journey times through the plaza and the overall customer experience. Lines are open 8am to 8pm, Monday to Friday for general enquiries. For vehicles and trailers the maximum combined length (including any load or loads and drawbar) is 18.3 metres. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. To update, visit bit.ly/3GgiZ2h . Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. Your account must always remain in credit and you can set up a regular monthly Direct Debits or top up by debit or credit card online if you prefer. Can I ride my bicycle through the tunnel? The discount is only available to eligible, registered T-FLOW accounts for personal journeys. You hold a Disabled Persons (Blue) Parking badge Where possible, we will include a message on the phone lines to inform you of these changes. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. To request a receipt, please have your card payment details available and click here. Misuse of the concession may lead to prosecution. This same problem is also common with the letter D and C etc. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. As part of the account opening process, you will be asked to enter the Vehicle Registration Number(s) which will be checked against DVLA source data to automatically set the correct toll classification for that vehicle. The documents you should supply are: Step 3. as the ANPR Camera will only read those approved by the DVLA. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. Please enter your details below to apply for a T-FLOW Account with Mersey Tunnels. Our state-specific web-based blanks and crystal-clear instructions eliminate human-prone mistakes. Merseytravel cannot hold a formal appeal panel based on a re-submission of the original application, you msut submit new evidence and not solely on the grounds that you are unhappy with the original decision. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. Penalty surcharge 60, 350 per hour. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. or Please use the AUTO lanes to pay with the correct change or by contactless. When will I receive my new allocation of journeys in my account? Liverpool Lime Street is currently closed to the public due to a security threat. Share Your Details. Work has been carried out over the last few months to install automatic number place recognition (ANPR) cameras in all toll lanes at both tunnels. It is the Users responsibility to ensure the Account has the required funds available to operate the Toll Barrier. Online Recharge Customer may recharge his tag account online through Debit Card or Net Banking Web Portal for Customers Customers can access their statements by logging on the FASTag customer portal. We aim to have normal service resumed as swiftly as possible. your current council tax bill, or a utility bill with your name and address dated within the last 3 months You can apply for the Mersey Tunnels Concessionary Travel Scheme if:-, Find your ticket when you answer a few questions about you and your journey, T-FLOW Concessionary Application Form (PDF, 437KB), T-FLOW Concessionary Renewal Application Form (PDF, 350KB), T_FLOW Concessionary Application Form (Word, 25.3KB), T-FLOW Concessionary Renewal Application Form (Word, 25.4KB), Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, You have a Disabled Persons (Blue) Parking Badge. One of the benefits of T-FLOW is that you can manage your account onlinevia your dashboard where you can view your statement or see an itemised history of journeys made. Nothing in these terms will affect those legal rights. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. Please ensure you leave enough credit to cover any journeys that you need to make. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. It is very important that you do not exceed the total number of journeys that you used to calculate the monthly payment. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. Any payments made using a mobile device (e.g. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. You must travel through an attended toll booth to receive the free journey. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. Type all necessary information in the necessary fillable areas. No discounts will be given on cash or card payments. New customers can register for a T-FLOW account online. This is likely due to your active Direct Debit payment date on your account. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online at. The full amount of your top up is credited towards any journeys. Step 2. 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