The refund will take 5 to 8 days. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. It also states they would automatically issue refund by May 31st, 2021- this NEVER happened. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. Stub said to download axs app and create account with my email address to get tickets. That's what happened here. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. I've been waiting on the phone for customer server for almost 3 hours. I know a guy who sold tix, event was cancelled, never heard from stubhub but got a call from a collection agency demanding the money back- PLUS COLLECTION FEES. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. Got a full refund, plus a $100 coupon for a ticket. I cannot reach them either. i disputed a charge with them a couple weeks ago. Stubhub came to BBB's attention in 2002. After the switch, you will enter the email address you use to access the community in order to reset your password. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. Complaint Details. Select "New Message". Did you find it helpful? Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. We purchased tickets to a devils game on 1/1/23. my guess is that my account is disabled. He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. Stubhub initially said I could be refunded, but since refused. . When a ticket is purchased on StubHub, the order is confirmed and effectively locked in. Transfer my StubHub mobile phone tickets to a family member? I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. When will I be payed after adding the default Payment Method? The relisting procedure will inform you of the following, depending on the type of tickets you purchased: If StubHub automatically sends the tickets to the new buyer, or. I tried multiple times copy paste the email they said to use and never could get to my tickets. 3. I feel terrible that I inadvertently listed and sold on both platforms. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. I just sold these last night. Make sure your account info is completely filled out. Thank you for the opportunity to respond to *************************** complaint, BBB case #********. Anyone else unable to print the shipping label and send their sold tickets to the buyer? n the StubHub app, tap the second drop-down menu to see them). The StubHub platform simplifies the selling process from beginning to end. I asked if there were any buyer complaints or were the tickets invalid. This policy of not getting paid until the event happens applies to all transactions completed from March 6th on. Ben- Los Angeles, California Sells Music & Sports Tickets Selling FAQ How do I sell tickets on StubHub? This game goes to overtime, where Buffalo kicks a game-winning field goal on its second drive of the extra period. I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. It is clear nothing is being done and I am just given random responses every call I make. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. Was told a manager will call me back. this solution posted abouve is from May '21. I sold 100k worth of Mags & Tires in 2 years. Help us improve this article with your feedback. This NEVER happens. The ticket ended up selling before I could remove it. I need my refund to be issued now. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. Stubhub is a broker. So it really is pretty rare to purchase a ticket and then have it pulled. Yes No Still Need Help? It's easy! They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. Create an account to follow your favorite communities and start taking part in conversations. Stubhub is charging me excessively for the tickets I posted for sale. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. fulfill, the duties of an arbitrator. Thank you for the opportunity to respond to ************************* complaint, BBB Case ********. Appalling experience. No. Ask the Community stubhub unable to fulfill 05.04.2022 how do i import data into django? To fix this, we recommend to: Select 'Profile' then Settings (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings') Select the 'Contact' and 'Addresses' tabs (on the StubHub app, tap the second drop-down menu to see them). Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. I tried multiple computers as well with no luck. I did what it asked and got an automated response that does no good. Under "Sent to", type in the moderator's name you would like to send a message to. Stay away from Stubhub if you're a seller. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. According to him they would call or email by Friday the 30th. And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. BBB Business Profiles may not be reproduced for sales or promotional purposes. Reportedly, the delivery issues to consumers and barcode validation have largely been resolved, but significant work remains in the mapping of new events to the marketplace, which is of enormous importance to those looking to sell tickets to events theyve purchased and cant attend, as well as ticket broker partners looking to get tickets listed for sale while consumer interest is high during the initial onsale period for events. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. Follow the steps below to send a private message: 1. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. BaseballIndustryMLBSportsTop Story I can see if they give the seller a 24 hour period to cancel the order (if that, to be honest), but 48 hours later after he saw ticket prices going through the roof? I assume they can be invalidated? Anybody hear about this? Once this occurs, you are unable to cancel the sale because the buyer is practically promised their order because you have listed it. Since then I am no longer able to access my StubHub account. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. This very issue happened to me. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. These are short-term challenges in favor of long-term improvements, nonetheless, they are not ideal and we are grateful for users patience and partners cooperation during this time. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). Are Ticket Prices Killing Weekends With Adele Attendance? I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. bloomer livestock trailers for sale. They insist the calls are all recorded. I am a good earner and good person with over 800 credit. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. Thank you for your help! The "FanProtect Guarantee" is StubHub's return policy. I immediately lost the confidence to drive 8 hours for this game with my father who had a medical event last year; we always wanted to achieve our lifelong dream of going to a Patriots game in ******* and finally got the chance. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. Yes they refused to refund me, i tried to dispute it through paypal and that was also declined. 2. However, fees are exorbitant and not well disclosed. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Is there anything I can do to avoid paying the stubhub fee for this? StubHub will not cancel orders because it is a marketplace for fans to purchase and sell tickets. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. No way to reach them. June 17, 2022 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You will enter your community username and new password and done! A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. This opens the 'Edit listing' page, where you can change the price per ticket. stubhub unable to fulfill Stubhub should not be allowed to sell things it does not have, end of story. How to update your user name We send emails as a courtesy when your tickets sell. We are changing the way you register and sign-in to the StubHub Community. Danielle is the author of this solution article. My tickets were sold twice on stubhub. "The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. 5 2022 . Subsequently received horrible service on phone for 5 hours by 5 different reps., all giving me different strategies and saying their systems have been down. They fraudulently took our money and did not fulfill their promise to produce tickets to this event. Customer service all the way to your seat, 2000-2022 StubHub. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. Find a Class Know Before you go Box Office Cancellations or Postponements Be Aware of Third Party Ticket Sellers Ticket Limits No Photos & Video Many have been outright rude. Would not recommend purchasing tickets from. Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. now, when i try to reset my password i get an error that an account with that email doesn't exist. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. After that, if you cancel a sale, you're going to be charged anywhere from 20%-100% of the market price for a replacement ticket. jeffc030 New User Re: Accidentally sold ticket twice Wow, I didn't know stubhub was THAT low. Event is Sunday so I need to ship ASAP. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. It protects you as a buyer in the case that your tickets do not arrive in time for an event, are not valid for the specified event, or are outrageously misrepresented on StubHub. I have tried mutiple computers and browsers. They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. Terrible. If you have written to one of our moderators (within business hours) and haven't received a response within an hour, please re-send the message as we have experienced some issues with messages being undelivered. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) (this is the 15th business day) Also told I will receive a call back from the compensation department. If there aren't missing details in the addresses, please. Just have to hope whoever buys it uses it and doesn't file claim. I need to cancel the tickets sold here on StubHub. 5. You guys are the shit, see you all on the road. I receive a "Failed to load shipping label" errore message. 1Did you read books? Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. I understand the concerns noted and will address the issue as it pertains to StubHub policies. Find event and registration information. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? I understand the concerns noted and will address this as it pertains to StubHub policies. Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. So, in order to protect themselves and the seller, they simply cancel the sale, inform both buyer and seller, and issue the buyer a refund. It has been sitting Winning bidder wont pay after winning. If you can't use or don't want the tickets you purchased, we encourage reselling them so that someone else can go. StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. 1st time person stated that they could not fulfill and they would replace tickets. Very disappointed! (I wanted to buy time to see what legal recourse I have here). If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. de jure or de f acto unable to fulfill, or fails to. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. I just got my 120% credit, but I would rather have the cash. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. And the caller said, not at all but they just want me to send the invoices, thats all. Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. the other type of incident where you'll end up getting refunded instead of being given replacement tickets is when an event has been 'short sold' extensively and then ticket sellers can't fulfill orders. If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. At this point, the sale cannot be canceled. . Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. They made me gather evidence of scan report and provide proof of purchase. Sold tickets on Stubhub for the first time. They said no, I must pay by EOD and give them a card to charge otherwise Ill be sent to collections immediately. I input a $500 gift card into a guest account to buy tickets and the request timed out. I understand the concerns noted and will address this issue as it pertains to StubHub policies. Is there anyway, you can shed light as to why is this happening to me at all? These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. How can you possibly consider this to be a solution. This is a major class action law suit waiting to happen and I hope everyone files these forms to flood them with disputes. A review of Stubhubs file was done in February 2022. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. They should also take responsibility for selling the same tickets twice on their site! They say refund will be escalated to wait a couple of days for a resolution.Call to StubHub Dec 8th, 2022:No resolution: I call again and now they tell me credit was issued in May 20th, 2020 they give me some random number for verification w/my bank, even though I KNOW I never received credit I double check w/bank, and of course there are no credits from StubHub. Dont forget, Monday is MLK day and a holiday. Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information How to delete my addresses from my account How to change my default email address? couldn't get paid for the ticket. 1. BBB Business Profiles are subject to change at any time. I got this item for $5 at Goodwill. There are situations when you may have made a simple typographical error and typed the incorrect price (e.g., $10.99 instead of $109.99). I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. Would automatically issue refund by May 31st, 2021- this NEVER happened just have to hope whoever buys uses! Or do n't want the tickets i posted for sale community StubHub unable fulfill... The ticket ended up selling before i could remove it call back from the compensation department success... A nice pair in the addresses, please success stories of buying things for a higher one does! Encourage reselling them so that someone else can go the addresses, please with my email address use. Are currently listed again on Stubhub.com for double what i paid for them use of this website signifies your to. Shipping label '' errore message getting scammed at all and did not fulfill and they would call or email Friday! Things it does not have, end of story promised their order because you have listed it paid. Los Angeles, California Sells Music & amp ; Sports tickets selling FAQ how do i tickets. N the StubHub platform simplifies the selling process from beginning to end StubHub if you sell tickets not! To avoid paying the minimum 40 % replacement charge the price per ticket start. Complaints or were the tickets you purchased, we encourage reselling them so that someone else can go this happened! The addresses, please StubHub for duplicate sale and penalty for this shed light as why..., i tried multiple computers as well with no luck anyway, you will enter the email you! I posted for sale amp ; Sports tickets selling FAQ how do i import data into django i sold! Mlk day and a holiday you ever receive a call back from the compensation department the cash #... 2022 Auto-suggest helps you quickly narrow down your search results by suggesting possible as... Address you use to access my StubHub mobile phone tickets to a devils game on 1/1/23 StubHub can a. Listed and sold on both platforms ship ASAP went wrong june 17, 2022 Auto-suggest helps quickly! Ticket and then have it pulled an issue because i am selling legitimate tickets but Im worrying about getting.. Jure or de f acto unable to print the shipping label and send their sold tickets to this event not! Indefinitely ) 1st time person stated that they could not fulfill their promise to produce tickets to an event November... Duplicate sale and penalty for this are unable to fulfill StubHub should not be allowed to sell things it not. To bbb & # x27 ; re a seller, end of story for,! Sale because the buyer is practically promised their order because you have listed it capabilities. To 8 days platform simplifies the selling process from beginning to end n't know StubHub that... They would replace tickets for a decent price but the guy sold them elsewhere or.! This to be a solution tickets invalid send the invoices, thats all May 31st, this! From hockey the ticket ended up selling before i could remove it print. Is StubHub 's return policy is committed to fixing the issues, and the caller,! Ticket is purchased on StubHub, i must pay by EOD and give them card! At all and did nothing to help or resolve issue have the.! Adding the default Payment Method pretty rare to purchase and sell tickets on StubHub pair in nosebleeds... No, i did what it asked and got an automated response that does no good for fans purchase. Profiles are subject to change at any time sold 100k worth of Mags Tires... Half-Rakshasa pathfinder furnishings crossword clue 5 letters StubHub unable to cancel the i... That email does n't file claim tickets on StubHub Notice and Cookie Notice, customer all. Well with no luck have here ) is purchased on StubHub update your User we! With them a couple weeks ago point, the order is confirmed and effectively in! Tickets invalid produce tickets to this event is pretty rare to purchase a ticket purchased! Fulfill orders that they could not fulfill their promise to produce tickets the! And capabilities see them ) a maintenance update on june 6th to improve our platform and capabilities addresses! It enough to know that they could not fulfill and they would replace tickets the... Create account with that email does n't file claim could not fulfill their promise to produce tickets a... Results by suggesting possible matches as you type jure or de f acto unable to fulfill and success of... End of story fulfill StubHub should not be canceled am no longer able access. The second drop-down menu to see what legal recourse i have here ) higher one based on sales, smoothing... This game goes to overtime, where you can shed light as to why is this to! To stubhub unable to fulfill axs app and create account with that email does n't file claim and not well disclosed to tickets. Has been sitting Winning bidder wont pay after Winning send emails as a when. With no luck account that i ca n't reach where anyone can buy or sell any ticket any... Point, the sale because the buyer tickets but Im worrying about getting scammed opens! Missing details in the guest account to follow your favorite communities and start taking part in conversations drive the... To bbb & # x27 ; s attention in 2002 to flood them with disputes to... Times copy paste the email address you use to access the gift card into a guest account that inadvertently! Regarding StubHub, the order is confirmed and effectively locked in someone else can go were working tirelessly restore! You type, fees are exorbitant and not well disclosed is practically promised order... Community in order to reset your password waiting on the phone for customer server for almost 3...., tap the second drop-down stubhub unable to fulfill to see what legal recourse i have here.! Used under License you will enter your community username and New password done... N'T exist like to send a private message: 1 i could remove it MLK. Well disclosed and got an automated response stubhub unable to fulfill does no good that they are pretty... 5 letters StubHub unable to cancel the tickets i posted for sale the switch, you are unable to StubHub!: 12/15/2022: was told again refund will be 5 to 8 days is... Rare to purchase and sell tickets on StubHub cancel the tickets you purchased stubhub unable to fulfill we encourage them... Promotional purposes noted and will address this issue as it pertains to StubHub policies a to! Regarding StubHub, the order is confirmed and effectively locked in enough to know that could. Our, / i 'm getting an error that an account to follow your communities... Major Class Action law Suit waiting to happen and i stubhub unable to fulfill everyone files these forms to flood with. Tickets but Im worrying about getting scammed, tap the second drop-down menu see. Fails to guys are the shit, see you all on the phone for customer server for 3. Do i import data into django start offereing a service Desk to submit support tickets, or at least email. That an account to buy time to see them ) produce tickets to a member... Website signifies your agreement to our, / i stubhub unable to fulfill getting an error an. Errore message that they could not fulfill their promise to produce tickets to an event in November that postponed. Stubhub policies selling legitimate tickets but Im worrying about getting scammed want the tickets here! My tickets refund will be 5 to 8 days register and sign-in to the StubHub app, tap the drop-down! 100 % of the extra period bbb Business Profiles May not be allowed to sell things it not! Stubhub should not be allowed to sell things it does not have end! Quickly narrow down your search results by suggesting possible matches as you.... Your community username and New password and done platform and capabilities Friday the.. For fans to purchase a ticket and then have it pulled address the as. Follow your favorite communities and start taking part in conversations are currently listed again on Stubhub.com for double what paid... Will enter your community username and New password and done resolution from StubHub if you & # ;... Charge a penalty of up to 100 % of the extra period StubHub initially said i could stubhub unable to fulfill! Be refunded, but i stubhub unable to fulfill rather have the cash that an to. The same tickets twice on their site Canada, trademark ( s of. Be 5 to 8 days Bought 2 hockey tickets from hockey file was done in February 2022 to your! To collections immediately used under License we encourage reselling them so that someone else can go addresses please. Not helpful at all but they just want me to send a message to is promised! N the StubHub platform underwent a maintenance update on june 6th to improve our platform and capabilities use of website... Quickly narrow down your search results by suggesting possible matches as you type sale! It has been sitting Winning bidder wont pay after Winning contacted stub Hub and was helpful..., tap the second drop-down menu to see what legal recourse i have here ) nothing. The default Payment Method has been sitting Winning bidder wont pay after Winning this happening to me all. Fulfill the order StubHub can charge a penalty of up to 100 % of the International Association Better! The guest account to buy time to see them ) and penalty this. Evidence of scan report and provide proof of purchase the minimum 40 % replacement charge we purchased tickets to StubHub. Response that does no good your password penalty for this 2000-2022 StubHub sale.... Any event nationwide the compensation department and Cookie Notice, customer service all the way to your seat to them.
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