The costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of 50 per person transferring their place must be paid before the transfer can be made. Each Guest may bring on board two pieces of baggage, with each piece weighing a maximum of 20 KG. If you cannot do so when requested (which may be at any stage including during your online check in) and we cancel your booking, cancellation charges as shown in clause 8 will be applied. I don't remember ever cancelling a pre-paid SHOREX. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. (1) Should you wish to make any changes to your confirmed holiday, you must notify us as soon as possible and in any event more than 30 days before departure except as set out below in relation to a transfer. You must also check entry requirements at the time of booking and in good time before departure as requirements may change. You will be asked to confirm you have read the Terms and Conditions before your booking is accepted. (4) We will not make any refunds in respect of any unused element of your holiday, including but not restricted to any cruise portion, hotel accommodation, land-based programme, flights or transfers. Except where otherwise expressly stated in these Terms and Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss (as more fully described in clause 12(2) below) as a result of unavoidable and extraordinary circumstances. This exclusion applies whether or not we or the operator of the transfer were aware of the event or circumstances in question before the start of the transfer. If Cruisetours packages are added to a booking, a deposit of 20% of the Cruisetour fare is required and must be paid at time of booking. Guests should pay attention to the conditions of chosen flights when confirming flight bookings. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. Notwithstanding any other provision contained herein or in our refund policy, any non-compliance by Guests or members of a Guests travelling party with our COVID-19 Policies and Procedures or this Ticket Contract shall be grounds for refusal to board, refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. (1) You may cancel your confirmed booking at any time before departure. NCL says its new temporary, "Peace of Mind " policy allows guests to cancel all 2020 cruises 48 hours before the vacation start date to get a "100% future cruise credit to be used for all sailings . This policy also applies if you already cancelled . If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly (see also clause 18(7)). In certain situations, and when arriving from certain countries, you may be required to self-isolate or quarantine for a set period on arrival. Loss of or damage to luggage includes expenses which result from the luggage not having been re-delivered to the passenger within a reasonable time of the arrival of the ship on which the luggage was carried or should have been carried but does not include delays resulting from any labour disputes. In any event, you must give us full details in writing (including details of any medical or mobility equipment such as a wheelchair which you will or may need to bring with you) at the time of booking and whenever any change in your mobility, condition or disability occurs. If your reservation includes a Restricted Air flight, any change will incur a 100% cancellation charge of the flight cost together with the full cost of booking another flight. Some of these terms and conditions may limit or exclude the supplier's liability to you, often in accordance with applicable international conventions or regulations (see clause 12(5)). For flight inclusive bookings, you must also pay the charges levied by the airline(s) concerned. (1) In order to confirm your chosen holiday, a deposit is required as follows: All Categories regardless of cruise length All references in these Terms and Conditions to "cruise", "holiday", "holiday arrangements", "booking", "contract", "package" or "arrangements" mean such holiday arrangements unless otherwise stated. Where we cannot do so, the transfer may be cancelled as referred to above. You will be responsible for meeting all costs and expenses incurred as a result including, where applicable, those involved in joining the ship at a later port of call. Under this contract, we accept responsibility for selecting reputable operators to arrange and provide your excursion but will not be liable for the excursion itself or for the acts or omissions of the operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the excursion (other than our own employees). I always receive CC refunds for canceled cruises in about a week. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. Please note: the provision of SFPD or API is a separate requirement to the Electronic System for Travel Authorisation or ESTA see clause 18 of our Terms and Conditions. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. Where applicable, you must pursue the airline for the compensation or other payment due to you. Our COVID-19 Policies and Procedures will be updated as needed and are available on our website at www.ncl.com/sail-safe. Expectant mothers in or over their 24th week of pregnancy, at the time of sailing, cannot travel on board the ship. Passengers who canceled and requested refunds under Norwegian's Peace of Mind policy received refunds to the original form of payment (instead of FCC) for dining, water/soda, internet and photo packages, as well as purchased onboard credits and items purchased as Bon Voyage or celebration gifts. Each such Guest is responsible for all other related costs and fines, including without limitation travel expense. (5) Directive (EU) 2015/2302 of the European Parliament and of the Council on Package Travel and Linked Travel Arrangements will apply to your contract. Alterations may be necessary due to COVID-19 or other communicable disease/illness related measures - see clause 10(3) below. In such cases the Guest concerned shall not be entitled to any refund of the holiday cost or compensation of any kind. For transfers which do not form part of a flight inclusive booking or are not booked at the same time your cruise only booking is made, and providing we have selected a reputable transfer operator, we have no liability to you of any description on any basis in the event that you fail to arrive at the port prior to the latest check-in time for embarkation on the ship or at the airport prior to latest check-in with the airline as a result of any delay or failure in the operation of the transfer at any stage (including prior to departure from the airport or port) for any reason. Unavoidable and extraordinary circumstances also include COVID-19 or other communicable disease/illness and their impact, such as travel restrictions and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects. (i) the act(s) and/or omission(s) of the Guest(s) affected; or Payments can be done via your travel agent or directly with us with following credit cards: American Express, MasterCard and Visa. Please note, all telephone conversations with our reservations department are recorded. Please check this invoice, your tickets and all other documents carefully as soon as you receive them. (2) At all times the Master (whether acting alone or on advice from others) has liberty to direct the movements of the ship, including the right to proceed without pilots and tow. (1) Subject to clauses 12(5) and 12(6) below, we promise to make sure that the holiday arrangements we have agreed to make, perform or provide, as applicable, as part of our contract with you are made, performed or provided with reasonable skill and care. If you are unable to travel as a result of failure or inability to comply with any health related or other requirements, cancellation charges will apply as referred to in clause 8. Celebrity Cruises: 30 business days. You will be unable to sail on any of our ships unless you satisfy the requirements set out in clause 29. This invoice will be sent to the party leader or your travel agent. You are strongly recommended to read this before booking as well as close to and in good time prior to departure. (2) You must be able to satisfy all of the above conditions in order to sail onboard a Norwegian Cruise Line ship. Guests are advised that standard cabins are not designed to be barrier free and wheelchair accessible. Name changes and departure date changes are considered reservation cancellations and are subject to the above cancellation fees. Please also note that strict time limits apply for the commencements of proceedings in respect of any claim for damages arising from death or personal injury of a passenger or for loss of or damage to luggage. Where you make a flight inclusive booking with NCL, we need to collect this information on the airline's behalf. Information is also available from the National Travel Health Network and Centre www.travelhealthpro.org.uk and on www.nhs.uk/livewell/travelhealth or your local EU governmental website. We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. You must be self-sufficient or must travel with a companion able to provide any assistance needed during the holiday. If payment is not made as required, we are entitled to treat your booking as cancelled and to levy cancellation charges as set out in clause 8 below. (6) Pets, birds, livestock and other animals are not allowed on board the ship. (2) The information you are provided with about your holiday (which may be on our website, in our brochures or elsewhere) before you make your booking will include a general indication of the suitability of the holiday for someone with reduced mobility. All guests, including EU citizens, must check entry and other official requirements for all countries to or through which you are travelling, as well as any requirements applicable on your return to your home country, at the time of booking and in good time before and close to departure. We will not in any event be liable for loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments, works of art or other valuables. Full cancellation charges will then apply. The following terms also apply, except where otherwise stated, to transfers between airport and ship which form part of a flight inclusive booking made with us or where you book them with us at the same time as you make your cruise only booking. Please consult the Directive as incorporated into the local law of your country of residence and for more information on your rights under this Directive please see the link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302. If you need to correct the spelling of the name of any Guest or any other incorrectly stated (by us) information, you must do so by contacting us within 7 days of receipt by you of your confirmation invoice providing the correction is made more than 14 days in advance of your departure date. Personal data is information, or a combination of different types of information, that could reasonably allow you to be identified. The Guest's consent extends to minors and other persons in the care and charge of the Guest. Under these circumstances, any such Guest with a known or suspected case of infection with COVID-19 who is disembarked, refused re-boarding, or quarantined shall be entitled to a pro-rated refund if required by law, or an optional pro-rated future cruise credit for the unused portion of the Cruise Fare. (5) Where any claim or part of a claim (including those involving death or personal injury) concerns or arises from any flight arrangements (including without limitation, the process of getting on and/or off the aircraft concerned) to which any international convention or EU regulation applies where we have arranged the flight as part of our contract (whether or not as part of a flight inclusive package), our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as set out in this clause 12(5). Any existing 10% Future Cruise Discounts will remain active and available for use on future bookings. (4) Guests may not be able to participate in certain activities or programmes either on board the ship or onshore at ports of call if to do so would create a risk of harm to themselves or any other person. Important note: Not all EU visitors to the USA will qualify for the Visa Waiver Programme. Providing the application is accepted, you will be provided with approval via the website. Guests are advised to contact the airline(s) directly to confirm pre-assigned seating. Cruise Cancelled by Norwegian If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). (3) The ship's Master or any crew member acting under the authority of the Master shall be entitled to enter the Stateroom occupied by any Guest for the purposes of searching for controlled or prohibited substances or for purposes connected with repair, maintenance work, security or safety. b. This means you are not entitled to make any claim against us which arises in the course of carriage which is not expressly permitted by the Regulation and the Athens Convention or which is in excess of the limits provided by the Regulation and the Athens Convention where applicable. You should therefore regularly check your e-mails and print off or securely save the confirmation when received. Details should be available from your doctor / travel clinic. The balance of the holiday cost must be received by us not later than the balance due date which is 30 days prior to the scheduled start of the holiday for all cruises. Our COVID-19 Policies and Procedures are subject to guidance and directives of established health authorities in the US, the UK and other destinations where the Vessel visits, including the CDC and other international, national and local health agencies when the Vessel is within those agencies jurisdiction. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). Minors under 21 not travelling with both parents into Canada must have in their possession a notarised letter, which includes the actual dates of travel and signatures of both parents, indicating the name of the person(s) with whom the minor is travelling, and granting them permission to escort the minor. b. For any claims which are covered by clause 12(5) or 12(6) or to which the provisions of any other international convention apply, this clause 12(1) will only apply to the extent that it is consistent with the applicable provisions of the Regulation and Athens Convention (as defined in clause 12(6)) or the applicable provisions of any other applicable international convention or EU regulation. Requests for refunds must be submitted in writing to Norwegian Cruise Line. NCL has not indicated that this is the case. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. If you need assistance with embarkation or disembarkation as a result of reduced mobility or a disability, please see clause 16. (1) Subject to the requirements of EU Regulation 1177/2010, we regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. In these Terms and Conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Shore excursions are capacity controlled on a first come first served basis. Our travel agents are not authorised to accept service of any legal proceedings. Guests will be responsible for all related costs, fines, expenses and for proper travel documentation for any port, including for repatriation, and we shall have no liability whatsoever to the Guest as a result of such steps taken by us (see clause 2). Further information on entry requirements for the USA are available at http://travel.state.gov. b. It is possible that flight times may be changed even after tickets are made available - we will contact you as soon as possible if this occurs. Similarly, any liability we are found to have in relation to any shore excursion is limited to the cost of the particular excursion concerned. All notifications must be in writing and given to our Customer Relations Desk or the supplier of the service concerned. If, as a result of failure to provide information when required or the provision of inaccurate or incomplete details, you are unable to take your NCL cruise, cancellation charges will apply as set out in our Terms and Conditions. In accordance with the Athens Convention, we cannot therefore accept liability for the loss of or damage to any valuables you bring on holiday with you. (1) You may book with us directly by telephone on 0800 03102121 or via one of our authorised travel agents or our website www.ncl.com. The Guests agreement to abide by our COVID-19 Policies and Procedures constitutes an integral part of this Ticket Contract. All visitors to the US (including children) who are eligible for the VWP must apply for authorisation to travel to the US in advance in accordance with the Electronic System for Travel Authorisation (ESTA). 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