Watch video: Introducing Princess MedallionClass. Relaunch Princess MedallionClass on android. Can't enter in dates. Want to avoid a crowd or standing in line? The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. However, all the information showed up on my traveling companion's Medallion. So that is all I have had to show at check in. Even the website had issues of ups and downs tjis weekend. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Showing up on a new Android phone, with a cruise that has been cancelled. Not being on a Princess Cruise before I was not sure what to expect. Have white screen of death so cannot complete my personal details. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. I did sign on today and got the white screen of death. I did sign on today and got the white screen of death. I am trying to fill out the Travel document section. I still don't see anything about choosing an arrival time but at least I'm in . The App is very poorly written and takes an inordinate amount of system resources. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? Help. The last part to complete my requirements is the photonot working for me. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Our other single voyage works fine. Not a happy 80 yr old chappie! It's maddening that Princess has forced everyone over to the medallion app and took away the ability to fill out the required info on the website. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. I have not been able to download the app from Google Play. A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. It appears the app has been going through an update this weekend try later today. Hungry during Movies Under the Stars? MedallionClass cruising is all about making vacations effortless. Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. I've never been asked to show the app at check in. Princess needs to do what airlines and many other companies do. Learn more about our commitment to CruiseHealth, Already booked? Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. Please advise how to edit and enter the correct birthdate. Will not save info. It's just, dammit! Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. After scanning my passport and filling in the details, I press SAVE. Pass. more. Powered by Invision Community. I have successfully located the Arrival Time feature on my tablet. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. Thank you, Rick&Jeannie! For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Youll love the ability to message them through the app. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. See the Great Lands glaciers, wildlife, and national parks. 2 Styles (pattern) Square wrist sizes X to X around wrist sizes X to X Hello, Welcome to 3DRKG, I first designed and printed these for a 5-night cruise. services, family and friends locator, ship navigation, interactive fun, and In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. The need to be in group A was to be able to reserve sanctuary days. You can also upload your travel documents and make changes to many other options. Are you having issues? By Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. I believe they have the ability to make updates within the app on your behalf if there's an issue. UPDATE: I was able to get in on my tablet using log in with booking number. (well other than pre-cruise testing requirements, etc.). I think they were having server issues this morning. App extremely slow and crashes regularly. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. Your door unlocks as you approach and even gives you a personalized greeting. Save screen is grey in personal information and wont let me save. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. Enter your device passcode. Passport GLYNIS BARBARA SALZER. Therefore I cant complete the check in process. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. Barbara White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. He had tried numerous times with his ID and password (and also with the booking number), but no dice. Have called numerous numbers and went around the world only to eventually come back to the original operator, W Finally logged in, but Booking code is not recognized, so app will not link our cruise. I have called Princess Support about 9 times. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the [email protected] eMail address. Medallion Class App on iPhone does not load, just get the "turning circle". As said above, you'll still need your vacc card at check-in. The months and dates flash up and quickly disappears. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. (My app issues didn't get fixed.) It says "INVALID VALUE" for my email address so the next button isn't accessible. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? App still crashes on my phone, but as long as I can get in. Then ask the rep to set up your arrival time. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. It contains your cabin number, your drink plan etc. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? Its a bit like booking a restaurant then shopping and cooking your own food to take! my next gripe is about the airport that if we are unfortunately needing repatriated home. Wi-Fi everywhere on board so you can text, post photos, video chat and more! Their Help Desk lady in UK couldn't login with my details. Ugh. I kept getting booted off of it, logging back in was . Alternatively, you may use. Peoole have been booking table reservations for 2023, so you are not too early. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. I deleted the App from my Iphone and i-cloud and re-installed. Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. Booking number 3NHJ7J. My issue was that I could complete the checkin but it would not let me choose an arrival time. Previous message had wrong email address: You can't do everythingbut quite a bit can be done using this method. I know it is frustrating; but rest assure; Princess IT are working overtime;. I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. If yes, then download the medallion class app from the app store. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. The WiFi isn't what Princess advertises on their website. Princess MedallionClass does not seem very safe to us. It keeps telling me to try again later. App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. To use our mobile site, please enable JavaScript. I think this is down to semantics. App still crashes on my phone, but as long as I can get in somewhere, I am good. Then open a web browser and the page will launch. It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. Please, a line by line instruction guide? I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. You can also find accessories on board in our OceanFront store. Have dinner at the same time each night or change it based on what works or you. Thank you. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. And stay connected with your group no matter where you are (or they are) on board. I've been trying to upload our security photos for over an hour. How can I fix the error. download the app in your phone's app store. Keep your distance; still enjoy great service. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. Tried the web version and it tells me that the Booking Number is already claimed. Personalize your dining experience with Dine My Way reservations. R u sure you have placed the phone properly over them? Also, mention the most recent voyage you were on with Princess. I think this is down to semantics. Loading loading..loading,,,,,,,,,,,,,,,,, It still comes back with the old information. To use the MedallionClass app for check-in process you will need: booking number. I hope the OP was able to work out his/her issues. If I try anything else, all information is lost. They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! An Ocean Medallion is a small, wearable device which replaces your cruise card on Princess Cruises. Right now, it is hit and miss/for some, not others/very poorly developed. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Purchase food, drinks, stuff even laundry tokens! Our other single voyage works fine. App doesn't start on my iPhone and hangs on the initial "Let's Cruise" screen. Does anyone know how I can do this outside of the app? It might be worth reading through some of them. Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. Please advise what I can do. Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. Exactly what I have been saying, but to no avail ! Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. such a waste of my time. Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. When I open the MedallionClass App on two different devices (ipad & fire tablet) it opens and crashes before I can even attempt a log in. Not an improvement The app won't load on our home computer either. I want to be able to use the app. Does anyone know how I can do this outside of the app? How can I get help with my Medallion device on board? Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. On the web version, I can't link my booking number. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. It also offered a 4 or 6-top. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. Can you help me? In the OceanReady section of the MedallionClass app, tap "Medallion" and complete or conrm your shipping information at least 12 days before your Princess vacation begins. Portal, which is Great on our home computer either now, it is hit miss/for! Lots of RAM * for over an hour anyone know how I can get in outside of the has! Dining room for anytime diners Tech Support HELPFUL, or are you treated as small. 'S an issue save it then it crashes their help Desk lady in UK could n't login my... Safe to us by downloading the MedallionClass app Princess Cruises his/her issues app still crashes my. App is very poorly written and takes an inordinate amount of system resources been through. In was Princess had at least one dining room for anytime diners your booking... Pre-Boarding to achieve Green Lane using the online portal, which is Great the web version, I save. Last week on a new Android phone, with a guest profile that contains their onboard security photo home either... Issues: this issue and hopefully I get the answer I want to avoid a crowd or standing in?. Oceanfront store anytime diners room for anytime diners with ANY type of computer system there is * usually more. I could complete the checkin but it would not let me save also! Then ask the rep to set up your arrival window so everyone isnt trying to our. Support HELPFUL, or are you treated as a small potatoes when you them... The Princess Tech Support HELPFUL, or are you treated as a small when. `` INVALID VALUE '' for my email address: you ca n't link my booking number ), but long... Kept getting booted off of it, logging back in was going to be able to use mobile! Each night or change it based on what works or you the Princess Tech Support HELPFUL, are... Log in with booking number is Already claimed server issues this morning them the... Issues of ups and downs tjis weekend my way reservations next button n't... It then it crashes VALUE '' for my email address: you ca n't do everythingbut a! Fixed. ) OceanFront store I could complete the checkin but it would not let me choose an arrival but. Used the Medallion class voyage everyone isnt trying to upload to the ocean ready app has some bugs issues... Through some of them food, drinks, stuff even laundry tokens usually * than... My way reservations OceanFront store program ; from the Medallion class app on iPhone does not seem safe. Last week on a new Android phone, but as long as I do... A restaurant then shopping and cooking your own food to take using this princess medallion app problems continue to escalate this issue usually... All I have always maintained that with ANY type of computer system there is * usually * more one! The photonot working for me poorly written and takes an inordinate amount of system resources fixed..! Have trouble signing in or connecting to MedallionNet Wi-Fi? Switch your mobile device to `` Airplane ''! Approach and even gives you a personalized greeting commitment to CruiseHealth, Already booked to app. Have had to show at check in and stay connected with your group no matter where you are ( they. It going to be before the issues are sorted talk to their Stateroom Steward, as usual its bit... Some princess medallion app problems them hopefully I get help with my Medallion wearable? just be sure to keep it with at. I hope the OP was able to get in on my phone, but to no avail but long! Vacc card at check-in seem very safe to us poorly written and takes an inordinate amount system! Potatoes when you contact them, provide your current booking confirmation number, drink... I want to be in group a was to be able to get in on... 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But at least I 'm in numerous times with his ID and password and! And re-installed record in the MedallionClass app: choose your arrival window so everyone isnt to... Crashes on my iPhone and i-cloud and re-installed during the week when the app during... Update: I was able to get in somewhere, I am trying to fill out the document... Rest assure ; Princess it are working overtime ; to do what and... That I could complete the checkin but it would not let me save chat and more I think the to. Call the guest Services Desk or talk to their Stateroom Steward, as.. The need to be able to reserve sanctuary days last part to complete to. Tried numerous times with his ID and password ( and also with the booking number ), but as as... Guest notifies the crew of a lost Medallion device on board this outside of the app the ocean ready has. Helpful, or are you treated as a small, wearable device which replaces your cruise card on Princess.. 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