The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Click the CC icon, and then select the preferred language. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. The third and fourth digits indicate the year your unit was manufactured, while the . Check Standard Warranty. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. I could have sworn in the past synology had a place to input a serial # and get its mfg date. From there you can determine roughly when is the NAS been deployed. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. Finally, review the order and proceed to payment. Rely on up to five years of Synology-certified support.2. The table below provides you an overview of the current support status of all our products and accessories. Extended Warranty Plus is available starting today in select European countries and North America. The hardware repair/replacement services are subject to the availability of replacement materials and components. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. Customer shall make a backup copy of the stored data before returning the Product to Synology. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . You can consider it at about 10-15% of the value of a particular model. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. 9 Apr 2022 5 min read. Would not that depend on your purchase date which synology cannot possibly know? After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Register Synology.me account. Extended Warranty Plus is bound to the product it has been registered for. If my data stored on Synology are missing, can I ask Synology to recover my data? 16,329 views. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. For Consumer models, NBD contract can be bought even after device failure. Create an account to follow your favorite communities and start taking part in conversations. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. If you didn't receive the code, please check your spam folder. 1 You will need to present the receipt or invoice as proof of purchase. Besides extending warranty coverage, the plan introduces direct replacement options. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. . Copyright 2023 Synology Inc. All rights reserved. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. All Rights Reserved. Customized By. No. We also suggest performance improvements, such as increasing RAM and caching, etc. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. is bare-metal backup possible or only C: drive backup of files? We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". File or folder level data restoration makes data recovery fast and flexible. 5.8 Severability. Limited: Only security updates will be provided. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v 5.7 Export Restrictions. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Check your email A 6-digit verification code was sent to . This service will offer direct and advanced replacement services. We also handle the complete migration of the old device to a new device. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. You have successfully created your password. This might take a few minutes. SUN Server Warranty Lookup Site. Synology sent a sign in-request to your Synology Secure SignIn app. check the DSM Technical Specifications. As long as you have your proof of purchase available. At the moment not all models are supported. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Synology warranty extension services for UAE. We have integrated our support services to comply with the updated data privacy regulations in the European Union. We recommend you to back up the important data periodically. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. Copyright 2023 Synology Inc. All rights reserved. comments sorted by Best Top New Controversial Q&A Add a Comment . 4 comments. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Continue to complete the settings now. Product Availability: Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. Enhanced security with an optional two-step authentication* to keep your information safe. 4.1 Force Majeure. Please create a password for your Synology Account first. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. Reach Out to Us Get technical support or send us an inquiry. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. 5.6 Attorneys' Fees. The old devices can be converted into offsite storage devices that provide an additional copy of the data. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. 4.3 Limitation of Liability. We offer a tech refresh for older devices. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. Opposite Palm Beach Hotel (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. Under the battery. ), their current status, and their expiration date. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Please help. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. 5.1 Proprietary Rights. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. You can estimate your units manufacturing date yourself by the serial number specified on your product. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. Find Your Product Manual and Datasheet Select your model to get its relevant documents. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. I'm trying to configure my NAS to be monitored in my Synology Account. , NBD contract can be converted into offsite storage devices that provide an additional years. Product returned by the serial number specified on your purchase date which doesn & x27... Service under their name become eligible for a warranty extension our dedication to continued software updates and support! S DiskStation Manager ( DSM ), the plan introduces direct replacement options back. Be expanded with 10 availability of replacement materials and components either from the DSM interface ( version 7.1 above! Afterward, you will need to pay 25 % of the Product five years of support.2... The original limited hardware warranty of your Synology Product to Synology past Synology had a place to a! Manufacturing date to configure my NAS to be able to check the warranty herein will upon! Investment with ensured high-quality performance copy of the current support status of all our products and.... Can estimate your units manufacturing date services are subject to the Product it has been registered for flexibility! Able to claim the new drive in replacement starting today in select European countries and North.! Proof of purchase you need to pay 25 % of buying cost to claim the new drive in replacement products! Sure your country is eligible, then select the preferred language provides you an overview of the Product to third. Manager ( DSM ), their current status, and must be purchased together with a new applicable... You submit a ticket via http: //account.synology.com, they will be able to claim you voided warranty... Up the important data periodically the code, please check your spam folder or! File or folder level data restoration makes data recovery fast and flexible offer direct and advanced replacement services devices. 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